Customer Service Representative Jobs in New Zealand

Position Overview

Exciting and challenging leadership role at the centre of IT Services - Define how Massey’s IT end user environments will evolve and develop!

We are reshaping the way we deliver IT services at Massey University and are looking for an experienced and dynamic leader as Practice Lead, End User Environments. You’ll be a seasoned professional with broad experience across standard and managed operating environments as well as campus systems and interactive technologies in education. Your expertise will be crucial in this opportunity to make a significant impact in our transition to a sustainable and modern technology environment.

Mō wai mātou | About Us

We are a world-leading university in many academic disciplines and fields of research. Our point of difference is research that is connected to community and industry.    Our IT Services team is evolving under new leadership, with a focus on enabling the university to meet its strategic goals.

Mō tēnei tūranga mahi | About this role

The Practice Lead, End User Environments is responsible for ensuring modern, innovative, interactive technologies and digital standard and managed operating environments are available to students, staff and academics at the university. You will lead IT Services efforts to innovate, deliver, manage and operate these environments including balancing day-to-day management with delivery of projects and initiatives, while fostering a positive team and university environment.

Āu Mahi | What You Will Do

Lead the design, deployment and management of end user compute services (including desktop)
Lead the selection, configuration and management of interactive and collaborative teaching and learning spaces
Embed systems and practices that enable management of devices and spaces
Manage packaging and deployment of user applications
Ensure service availability and manage enhancements
Enable automated and routine management to improve user experience
Provide expert advice on your areas and design prototypes
Drive business change through financial, technical, and strategic alignment
Influence attitudes, decisions and actions
Foster team performance and engagement
Collaborate to meet strategies, plans and targets

Ko koe tēnei | Who You Are

Tertiary qualified in IT or business management, or equivalent experience
Extensive experience in IT, particularly in end user environments and, preferably, interactive teaching and learning technologies
Minimum of 7 years’ experience in an IT or IT-related leadership position
Deep experience in the provision of end-user device and its service environment
Proven ability to manage stakeholder and vendor relationships
Demonstrated comfort with ambiguity and uncertainty
Knowledge of strategic technologies, preferably in educational or government contexts

Ko ngā hua o te tūranga? | What’s in it for you?

Up to 6.75% employer contribution to the UniSaver Superannuation Scheme
Five university holidays per year in addition to your annual leave
Subsidised Southern Cross Healthcare plan for you and your family
Discounted membership to our fully equipped recreation centre and gym facilities
Staff purchasing privileges and discounts at many commercial and retail businesses across NZ
Access to a wonderful on-campus crèche/day care facilities for dependents of staff on our Manawatū campus

Many of the IT Services teams and business stakeholders are based on our Palmerston North campus, which is the preferred location for this role. Consideration may be given for the right candidate to be based at our Wellington Campus, however regular travel (minimum of 1 day per week) to Palmerston North will be required.

This is a full time (37.5hrs) role and appointment will be commensurate of skills and experience within the $130 - $170K range.

Join us and lead a key part of Massey University’s digital transformation!