Customer Service Representative, New Zealand

Customer Service Representative Jobs in New Zealand

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BNZ

Senior Business Analyst

  • Posted Today
  • On Site
  • Full Time, Fixed Term Contract
Location

Auckland

Job Description

Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions though our promise "If you can imagine a better future, let's find a way."

We support wellbeing, flexible working and have a generous leave offering. No two days are the same.

We have an exciting opportunity for a Senior Business Analyst to join the team for an 12 month fixed term opportunity & requires the successful applicant to be based in Auckland.

Mō te Tūranga | About the Role

We spoke with the Practice Lead (who you'd report to), and he gave us some great insight on what to expect with this tūranga (role):

What are some day to day tasks in this role?

  • Plan, estimate, coordinate and implement change according to agreed standards and using agreed business analysis processes, tools and artefacts.
  • Use exceptional research, data analysis and decision-making skills to assist in prioritization and delivery of a wide range of enhancements and bug fixes through to implementation.
  • Provide interpretation of technical information to business unit and business information / requirements, non-functional requirements to technical teams to enable delivery of solutions.


What is the team culture and environment like?

Our team is super passionate about making a positive difference to customers and colleagues.

What projects / work will the candidate be working on now and into the next year?

This is an exciting time to join, the role will involve working across two reimagining consumer lending workstreams to achieve integration between colleague channels.

What attributes will this person display in order to be successful in this role?

This role will suit someone with high attention to detail, the ability to think high-level and translate that to detailed-level requirements; personal resilience as well as ability to navigate through change and uncertainty. There will be a lot of context switching in this role, so this must be something you are very comfortable with

What do we want you to know before you apply?

This roles main requirement will be to provide Business Analysis capability to the Target State Experience Programme (TSX) This role will effectively sit across all 3 streams. As we move through the design and into ‘how’ we actually delivery these pieces of capability we will need a Snr BA to look at gathering business, customer and tech requirements to inform the build. We need a senior BA who can work across the ecosystem with us for these requirements and connect the dots with the tech and digital team .

This is an exciting opportunity to join us!  We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it. 

Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.”

Closing Date: 22 January 2025

Hard Skills Required

  • Business Analysis
  • Data Analysis
  • Agile Methodology
  • Requirements Gathering
  • Technical Interpretation

Soft Skills Required

  • Attention to Detail
  • Problem Solving
  • Communication
  • Adaptability
  • Collaboration

Benefits and Perks

  • 🌿
    Wellness Program
  • 💯
    Employee Mentoring Program
  • 🏘
    Work from Home
  • ⚖
    Work-Life Balance Support
  • 📣
    Referral Bonuses
  • 📈
    Professional Development
  • 🧠
    Mental Health Workshops
  • 💚
    Counselling Services
  • 📱
    Discounted Phone or Internet Plans
  • 🩸
    Free Period Products
  • ⏰
    Flexible Work
  • 🏎
    Competitive Salary
  • 🩺
    Health Insurance
  • 🧕
    Inclusive Workspace
  • 🎉
    Employee Discounts and Rewards
  • 🏛
    Fully Paid Jury Service
  • 🤱
    Extended Parental Leave
  • 🏥
    Subsidised Health Insurance
  • ⛑
    Uniform Provided
  • 💼
    Life Insurance
  • 🚶
    Ease Back to Work

Job Schedule

  • Monday to Friday

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