Customer Service Coordinator, New Zealand

Customer Service Coordinator Jobs in New Zealand

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IDEA Services

National Restraint Coordinator

  • Posted 1w ago
  • On Site
  • Full Time, Fixed Term Contract
Location

Taupō

Salary

$23 .84  -  $25 .95/hr

Job Description

  • Fixed-term, full-time position!
  • This role can be based anywhere across NZ
  • Join a supportive team that offers development opportunities



Mō te tūnga | About the role

The role of the Restraint Coordinator is crucial in ensuring that IDEA Services adheres to both our internal Restraint Minimisation and Safe Practice Policy, as well as Part 6 of the Ngā Paerewa Health and Disability Services Standard NZS 8134:2021. Their contribution is essential in maintaining compliance with these guidelines and promoting a safe and responsible approach to the use of restraint within our organization.



Ngā pūmanawatanga ōu | What you will bring

  • Requirement: Registered CPI Safety Interventions Trainer or the potential to become certified as a CPI Safety Interventions trainer
  • Possession of a valid full driver's license
  • Proficiency in leading team-based training for challenging teams and/or teams working with individuals with complex support needs
  • Adequate understanding of Positive Behaviour Support, De-escalation Techniques, Trauma-Informed Practices, Sensory Modulation, and other strategies for minimizing the use of restraints.
  • Ability to think creatively, problem solve, and constructively challenge existing norms
  • Advanced computer literacy, including proficiency in Microsoft Office and accurate management of administrative tasks
  • Positive attitude and a strong commitment to continuous learning and upskilling while on the job



Nōu te rourou | What's in it for you?

  • Opportunity to work for an organization that makes a real difference in the local community
  • Collaborative and inclusive culture with a focus on employee well-being
  • Supportive and approachable management culture
  • Competitive remuneration and employee benefits, including discounts with leading retailers/fitness centers, eyecare, and insurance benefits
  • Ongoing learning and development opportunities



Mō mātou | About us (IDEA Services)

IDEA Services supports adults with intellectual disabilities to live in their own homes and enjoy life as part of their communities. We are New Zealand's largest provider of services to people with intellectual disabilities and their families.

Our services are founded on IHC's utter commitment for people with intellectual disabilities to have a good life and to be valued contributors to and members of their own community.

IDEA Services Ltd is an accredited Immigration AEWV employer and is New Zealand's largest provider of services to people with intellectual disabilities.



Me pēhea te tuku tono | How to Apply

Submit an online application by selecting the 'Apply' button. As part of the recruitment selection process, you will be required to provide an up-to-date CV, and cover letter outlining your previous experience and motivation to apply for this role. If you have any questions about the application process, please email recruitment@ihc.org.nz.

The IHC Group is committed to Te Tiriti o Waitangi and actively seek a diverse applicant pool. We encourage candidates of all backgrounds to apply. We welcome all kinds of diversity and the different perspectives such diversity brings to our work. Applicants must have the legal right to work in New Zealand.

Applicants can direct enquiries about position to:
Sian Noble
Sian.Noble@idea.org.nz

Desired Soft Skills

  • Attention to Detail
  • Communication Skills
  • Team Collaboration
  • Problem Solving
  • Time Management
  • Accounts Payable
  • Excel Proficiency
  • Microsoft Office Suite
  • Reception Duties
  • Financial Reconciliation

Benefits and Perks

  • 🏋
    Gym Membership
  • 💚
    Counselling Services
  • 📈
    Professional Development
  • 📣
    Referral Bonuses
  • ⏰
    Flexible Work

Job Schedule

  • Shift Work
  • Monday to Friday
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