Customer Service Consultant, New Zealand

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Kinetic Recruitment

Clinical Psychologist

  • Posted 4d ago
  • On Site
  • Full Time
Location

Wellington

Job Description

Key Responsibilities:

  • Provide effective psychological assessments and treatments to clients, ensuring high standards of care.
  • Assist in the recruitment and selection process of staff and contractors.
  • Develop and deliver education modules and participate in clinical seminars and case study sessions.
  • Offer psychology assessment and consulting services via Telehealth.
  • Ensure all clinical reports and referrer letters are completed within required timeframes and at an acceptable standard.
  • Work closely with multidisciplinary teams, including Occupational Therapists, Physiotherapists, Exercise Therapists, and medical specialists.
  • Participate in ongoing professional development, staff education, and supervision of students as required.
  • Represent the organisation in the local community and build relationships with external stakeholders to promote services and initiatives.
  • Contribute to quality improvement initiatives to enhance service delivery.


Key Criteria:

  • A master's degree in psychology with a current Annual Practising Certificate.
  • Strong background in clinical psychology with the ability to work effectively within a multidisciplinary team.
  • Excellent communication, organisational, and time-management skills. High computer literacy with proficiency in MS Office, Teams, and other relevant software.
  • Ability to quickly learn new systems and processes.
  • A focus on providing excellence in customer service and promoting user-pays systems.


What's Expected:

  • Meet service specifications and timeframes, ensuring high levels of client satisfaction.
  • Maintain a satisfactory workload, meeting monthly revenue KPI targets.
  • Ensure compliance with clinical standards, maintaining accurate and accessible records.


Relationships:

  • Internal: Collaborate with clinic managers, regional managers, and other healthcare professionals within the organisation.
  • External: Engage with clients, families, insurers, ACC, third-party administrators, and external health professionals.


Requirements:

  • Master's degree in psychology with a current Annual Practising Certificate.
  • Strong communication and teamwork skills.
  • High computer literacy and ability to learn new systems quickly.
  • Ability to manage time effectively and maintain a professional standard of service.


Benefits:

  • Competitive remuneration.
  • Opportunities for professional development.
  • Be part of a supportive, multidisciplinary team making a meaningful difference in clients' lives.


If this role sounds like you, then please apply!

Reference
BBBH62590_1737943790

Hard Skills Required

  • Psychological Assessment and Evaluation
  • Therapeutic Techniques and Modalities
  • Clinical Documentation and Record Keeping

Soft Skills Required

  • Empathy and Compassion
  • Communication Skills
  • Problem-Solving and Critical Thinking

Benefits and Perks

  • ❤
    Care and Appreciation
  • 🏎
    Competitive Salary

Job Schedule

  • Monday to Friday

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