Customer Service Agent, New Zealand

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Metlifecare

Duty Manager

  • Posted 1mo ago
  • On Site
  • Part Time
Location

Auckland

Job Description

Why Join

  • Health Insurance Automatic Cover + Extra Paid Wellness Days per year
  • 1 Paid Day of Leave to celebrate your birthday each year + Education Development and Training Support
  • Access to discounts and cashbacks from over 100 retailers + Refer a friend incentive up to $1500.


About the role

You will thrive working at Waitakere Gardens Village. Flourishing in a supportive team environment you will take delight providing support to our residents to enable them to live an independent life.

This is a permanent part time role for 16 hours per week on Weekends. Saturdays - 7am to 3pm and Sundays 3pm to 11 pm.

Duties:

  • First responder for any emergency requirements
  • First aid support when required
  • Respond calmly to emergency call bells.
  • Support the resident and village with daily activities when required
  • Cover Reception desk and provide general admin support to the village.
  • Keep common areas neat and tidy


Skills and Experience Required:

  • Current First Aid Certificate preferred although training is provided.
  • Safe use of Personal Protective Equipment.
  • Patience and willingness to deliver outstanding service to our residents.
  • Energetic, reliable and a friendly customer service approach
  • Sole charge (with support available)- Ability to make decisions independently.
  • Previous experience in administration/customer service. Familiar with MS Office suite.


Check out some of our Benefits!

  • Paid wellness days
  • 1 paid day of leave to celebrate your birthday each year
  • Health Insurance and Life Insurance - automatic cover free to all permanent staff
  • Access to our new Reward and Recognition platform which includes access to discounts and cashbacks from over 100 retailers.
  • 26 weeks of parental leave on full pay and 5 days paid leave for partners.
  • Kiwisaver payments continued for those opted in over the age of 65 years
  • Employee assistance program (EAP)
  • Refer a friend incentive of up to $1500*
  • Education, Development and Training Support


About us
Established in 1984, Metlifecare is a leading owner and operator of retirement villages, providing rewarding lifestyles and care to more than 6,500 New Zealanders. We pride ourselves on providing retirement communities in which people are empowered to be the very best version of themselves.

How to apply
Please apply by clicking on the below APPLY NOW button or by visiting our careers page www.careers.metlifecare.co.nz/home

Not sure if this role is for you but interested in what else Metlifecare has to offer? Then please visit our careers page www.careers.metlifecare.co.nz/home to see our other current vacancies.

Please note that Identification and work eligibility is required with your application.

Hard Skills Required

  • First Aid Certification
  • Emergency Response
  • MS Office Proficiency
  • Administrative Support
  • Personal Protective Equipment Usage

Soft Skills Required

  • Customer Service
  • Decision-Making
  • Patience
  • Reliability
  • Energetic and Friendly Approach

Benefits and Perks

  • ⛑
    Uniform Provided
  • 📣
    Referral Bonuses
  • 🏆
    Performance Bonus
  • 🏎
    Competitive Salary
  • ⏰
    Flexible Work
  • 🏥
    Subsidised Health Insurance
  • 💻
    Company Supplied Technology
  • 💚
    Counselling Services
  • 🎉
    Employee Discounts and Rewards
  • 💼
    Life Insurance
  • 🛂
    Visa Sponsorship
  • 🎂
    Birthdays Off
  • 🌿
    Wellness Program
  • 🩺
    Health Insurance

Job Schedule

  • Includes Weekends
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