Customer Service Advisor, New Zealand

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Wellington City Council

Service Development Advisor

  • Posted 1w ago
  • On Site
  • Full Time
Location

Wellington

Job Description

  • Brand new role
  • Opportunity to improve the overall customer experience for those interacting with the Parking System
  • Full-time - permanent role
  • Competitive remuneration + 5 weeks annual leave


Kia mahi ngātahi mō Pōneke mō tōna āpōpō | Working together for Wellington's future.
This role will give you the opportunity to enhance how Wellingtonians interact with our Parking System. Working closely with the Service Development Lead Advisor, you'll build strong relationships with our providers and deliver improvements to Parking Services. You'll have the chance to design and implement new technology and processes that improve Parking Services Operations, collaborating with both internal teams and external stakeholders.

If you are looking for a role that will add value to your skill base, our community, and our city as a whole then you should definitely submit an application! It is important to us that you have an awesome time at the Council so you will have to access to many development programmes, work-life balance and much more!

We are seeking a candidate who excels in the following areas:

  • Strategic Thinking: Ability to think strategically, identifying long-term goals and aligning processes and systems to achieve them.
  • Systems Thinking: Skilled at understanding and analysing complex systems to develop and implement clear, effective processes and tools.
  • Operational Excellence: Expertise in operationalising strategies through the creation of actionable tools, systems, and procedures that support diverse teams.
  • Cultural Insight and Inclusivity: Strong ability to gain insight into organizational culture and design tools that are accessible and easily utilised by a diverse workforce, fostering inclusivity, and understanding.
  • Logistics and Procurement: Proven experience in managing logistics, procurement, and operational workflows to ensure efficiency and effectiveness.
  • Project Implementation and Business Improvement: Skilled in driving project implementation and leading continuous business improvement initiatives to enhance performance.
  • Contract Management Support: Experience in supporting leadership with contract management, ensuring compliance and value delivery.
  • Customer Orientation: A customer-focused approach to work, ensuring excellent service delivery and embedding this mindset into team operations.
  • If you're a systems-savvy professional with a passion for continuous improvement, creating exceptional customer experiences and delivering outstanding results, we'd love to hear from you!


Appointment in band for this role will be between 74,196 - $87,289 and based on prior skills and experience.

Applications close 6 February 2025. All applications must be submitted online, and all applicants must have the right to work in New Zealand.

Please note: Interviews will be taking place the week of 24 February 2025

If you want to know more about the role, team or mahi, contact Renee Reedy, Service Development Lead Advisor - renee.reedy@wcc.govt.nz

We want to make sure any accessibility requirements you may have, are well supported so the selection process is equitable for everyone. Please let us know if there are any adjustments or support, we can offer to make our process more accessible to you by emailing recruitment@wcc.govt.nz

Hard Skills Required

  • Software Testing
  • Test Automation
  • Programming (C#, JavaScript)
  • Agile Methodologies
  • Database Management (SQL/NoSQL)

Soft Skills Required

  • Problem-Solving
  • Collaboration
  • Leadership
  • Attention to Detail
  • Continuous Improvement

Benefits and Perks

  • 🎉
    Employee Discounts and Rewards
  • 🌿
    Wellness Program
  • ⏰
    Flexible Work
  • 🤱
    Extended Parental Leave
  • 🎖
    Long Service Rewards
  • 🏛
    Fully Paid Jury Service
  • 💻
    Company Supplied Technology
  • 🧠
    Mental Health Workshops
  • 🧕
    Inclusive Workspace
  • ⚖
    Work-Life Balance Support
  • 🏥
    Subsidised Health Insurance
  • 🏘
    Work from Home
  • 💪
    Physical Health Workshops
  • ❤
    Care and Appreciation
  • 💚
    Counselling Services
  • 🏎
    Competitive Salary
  • 📈
    Professional Development

Additional Compensations

  • 5 Weeks Annual Leave

Job Schedule

  • Shift Work
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