Customer Service Advisor, New Zealand

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Oranga Tamariki

Coordinator Care and Protection

  • Posted 1w ago
  • On Site
  • Full Time
Location

Kaikohe

Salary

Starting at $84.49 k/yr

Job Description

  • 1 x permanent, Fulltime Care and Protection Coordinator available
  • Role based in Kaikohe however may require work across Te Tai Tokerau region
  • Remuneration starting from $84,491


Do you want to play an important role in securing a better pathway for our tamariki and whanau? Join a supportive team at our site and grow your coordination experience to new heights. A unique and exciting opportunity to work with and contribute to the outcomes of our tamariki.

About the role | Mō te tūnga

Oranga Tamariki—Ministry for Children has a commitment to putting tamariki at the heart of what we do. In our work, we aim to demonstrate these values:

  • We put Tamariki first
  • We believe Aroha is vital
  • We respect the Mana of people
  • We are Tika and Pono
  • We value Whakapapa
  • We recognise that Oranga is a journey


The Care and Protection Coordinator - Family Group Conference (FGC) provides a valuable forum for whānau, hapu, iwi and professionals to come together to create safety and care solutions for tamariki.

The focus is on family led decisions that support whānau to develop positive outcomes for their tamariki and working with community partners to ensure that they provide support to whanau in caring for their tamariki. This role is based in Kaikohe however may require work across Te Tai Tokerau region

For this to be successful, it requires comprehensive consultation and preparation. You will need to be highly organised; deadline driven and have a culturally sensitive and aware approach towards people in the process - all whilst keeping tamariki at the heart of everything you do.

What you will bring | Ngā pūmanawatanga ōu

  • Strong facilitation, mediation, negotiation, and conflict resolution skills.
  • Experience / qualifications in social services
  • Demonstrated successful experience in working with Maori and with people from diverse cultural backgrounds.
  • A moderate level understanding of Te Reo Māori, views and tikanga.
  • Experience in working with the community and established community knowledge and networks.
  • Excellent communication and interpersonal skills.
  • Demonstrated ability to write reports and plans to a high standard.
  • Excellent Problem-solving and experience in making judgement calls when necessary
  • Integrity in working with whānau and with internal colleagues and community members
  • Ability to work as part of a team and add support as and where needed
  • An open mind and want to go above and beyond what is in your job description
  • Full clean Drivers' licence.



What's in it for you | Nōu te rourou

We offer a vibrant and supportive team, and a genuine commitment to wellbeing. We offer training and professional development so that you can thrive and grow. We welcome diversity and are committed to working in an inclusive and respectful way. This is your opportunity to apply your skills and experience to the wellbeing of Tamariki.

  • A salary range starting from $84,491.00
  • A great, supportive team environment who will welcome you with open arms
  • Regular supervision, training and career development opportunities



Me pēhea te tuku tono | How to Apply

Apply online with your CV and Covering Letter. If you are an Oranga Tamariki employee already, please ensure you apply with a log in using your Oranga Tamariki email address. If you have any questions about role, please contact Info_recruit@ot.govt.nz

Hurry as applications for this role will close on 17th February 2025!!

If you are interested in any of our vacancies, please ensure that you make yourself familiar with our code of conduct as it sets out our expectations for our kaimahi and requires you to present at work free from the influences of both drugs and alcohol.

Hard Skills Required

  • Planning and Organizational Skills
  • Coordination and Facilitation Experience
  • Knowledge of Legal Frameworks (e.g., Children, Young Persons, and Their Families Act 1989)

Soft Skills Required

  • Cultural Awareness and Relationship Management
  • Client Focus and Empathy
  • Problem-Solving and Judgement

Job Schedule

  • Shift Work
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