PRIMARY OBJECTIVES
HAVE FUN, MAKE MONEY, CONTRIBUTE WISELY
Lead the retail team in the creation of an effervescent and effective in-store operation, giving Rubettes the ultimate customer experience
Guardian of the retail team structure, ensuring it aligns, and contributes to, RUBY’s overall business strategy
Execute, or oversee, the management of all retail team members, their workflow, and their training
Utilise financial and market knowledge to craft retail deliverables (for example sales, KPIs, rosters and expense budgets) that are best fit for RUBY, and ensure targets are met
Engage with, and oversee effective utilisation of, software to understand and improve sales OR retail performance
Deliver insightful and proactive sales and other data analysis, relevant to recipient(s)
Work collaboratively as part of the senior leadership team to deepen understanding of the key functions of all departments, and the corresponding team requirements, and link retail team with wider RUBY ecosystem
SPECIFICALLY
LEADERSHIP
- Self-awareness, reflection and improvement
- Show curiosity, thoughtfulness, empathy and joy
- Hold a clear vision of what the IRL team can be, and strive towards that
- Communication
- Build strong relationships – departmentally and interdepartmentally – and collaborate effectively
- Pragmatism and adaptability
- Professionalism and confidentiality
- Consistency
ULTIMATE RUBETTE EXPERIENCE
Customers must feel that they can trust:
1. Their in-store experience will be a joyful one
2. The person serving them has excellent product knowledge
3. Consistency across all stores, and wider marketing communications
4. Product is in impeccable condition, and rubynz.com stock holding for each IRL site is accurate
RETAIL TEAM STRUCTURE
- Carefully maintain retail team structure, crafting adjustments as required, ensuring sales and operational functions are Best In Class
- All team members aware of, and engaged with, potential progression pathways
- Departmental communication clear and effective, and processes are well maintained, seeking out improvements as required
- Execute, or oversee recruitment for all retail team members, ensuring right people, right roles, and in line with company strategy
- Lead succession planning, representation and diversity strategies for the retail team
- Contribute to company-wide training strategy, and ensure retail team are trained to meet the needs of our customers
MANAGEMENT
- Meet expectations as defined in the Manager’s Handbook, for example:
- Retail team well supported by their manager
- Clear and effective lines of communication upheld
- Clarity of expectations
- Excellent record keeping
- Regular, effective WIPs and Developmental 1:1s
- Delegation
- Talent spotting, utilising Glimmers
- Elevate individual team members’ strengths, mitigate weaknesses
- Work closely with HR Business Partner to ensure full employment life cycle is best practice ( for example, recruitment, induction, training, reviews, exiting), and company resources (for example, RUBY Encyclopaedia, Manager’s Handbook) are consistently utilised
- Health and safety processes upheld, and meet requirements under New Zealand law
- Finesse and oversee performance management and disciplinary processes
- Execute change management processes, including restructures, as required
FINANCIAL AND MARKET KNOWLEDGE
Continually deepen understanding of:
- New Zealand retail market, and the factors that cause it to change
- Direct and indirect competition
- New Zealand economy, and global influences
- New ways for customers to interact with brick-and-mortar retail
- The effect of changing retail strategy to overall RUBY performance
SOFTWARE UTILISATION
Ensure all retail team members are equipped to understand and improve performance through the effective use of software, for example:
- Shopify
- Zoho
- Airtable
- Kepler
- Yotpo
- Cin7 Core
