Customer Insights Coordinator Jobs in New Zealand

This is an exciting opportunity to play a key role in shaping risk management strategies within a dynamic and evolving organisation. The successful candidate will provide pragmatic, commercially focused risk advice that supports business growth and sound decision-making. This full-time permanent role offers hybrid working conditions and is open to candidates based in Auckland, Wellington, or Christchurch.

What You'll Do

As a Risk Specialist, you will be responsible for promoting the effective application of risk management frameworks and best practices across the organisation. Your insights will help enhance risk maturity, strengthen decision-making, and ensure a proactive approach to managing risk. You'll provide guidance and oversight, monitoring the implementation of risk policies to ensure consistency and effectiveness. In addition, you'll support a strong risk culture by offering commercial advice that aligns with broader business objectives. You may also take on subject matter expertise in specific operational risk areas.

• Promote the effective application of risk management frameworks and working practices
• Provide expert risk management guidance, challenge, and support to strengthen business processes
• Offer pragmatic risk insights that enhance organisational decision-making and risk maturity
• Monitor the application of risk management policies to ensure consistency, effectiveness, and practicality
• Influence a positive risk culture by providing commercial advice that supports business objectives
• Act as a subject matter expert in one or more areas within operational risk

Experience Needed

The ideal candidate will have a strong background in risk management within financial services, consultancy, or a corporate environment. You will possess excellent problem-solving skills, the ability to engage and influence senior stakeholders, and a proactive mindset. Strong written and verbal communication skills are essential, along with the ability to navigate complex risk environments.

• Minimum 5 years of experience in risk management within financial services, consultancy, or a related field
• High personal drive, enthusiasm, and integrity
• Strong relationship-building and influencing skills
• Analytical mindset with the ability to think strategically and solve complex problems
• Experience advising senior management on risk, assurance, culture, or conduct matters
• Strong written and verbal communication skills

For more information and/or a confidential chat please contact Luke Gilbert on 021 084 85188 or luke.gilbert@robertwalters.co.nz.

Robert Walters endeavours to review all applications in a maximum of five working days. If you have not received correspondence within this timeframe please do not hesitate to contact Luke Gilbert on 04 471 9700.