Ko mātou tēnei - About ZEIL

ZEIL is on a mission to become New Zealand’s most loved job marketplace and to do that we need incredible talent. Talent that’s driven by a shared desire of becoming the best and working with the best.

We embrace the rich diversity of Aotearoa, building teams that reflect varied cultures and backgrounds. As helpful disruptors, we celebrate progress and advocate for the success of our members. At ZEIL, we value new perspectives and believe in making a meaningful impact. If you’re passionate about growth and inclusivity, we encourage you to join our journey.

Mō Te Tūranga - About The Role

As ZEIL continues its rapid growth, we are committed to ensuring our valued customers experience seamless activation, onboarding, and long-term success. To drive this mission forward, we’re looking for a dynamic, customer-centric professional who thrives at the intersection of customer success, business development, and product innovation.
This isn’t just a role. It’s an opportunity to shape the future of customer engagement, identify new revenue opportunities, and influence ZEIL’s industry presence. If you have a passion for technology, a knack for relationship management, and a strategic mindset, let’s talk!

Key Responsibilities:

Business Development & Growth

• Identify, nurture, and capitalise on new revenue opportunities within existing accounts through upselling, cross-selling, and expansion strategies.
• Develop and execute strategic growth plans to broaden ZEIL’s market presence.
• Provide insights and recommendations to continuously improve customer retention, adoption, and lifetime value.

Customer Success & Onboarding

• Own the customer journey from onboarding to retention, ensuring a seamless and value-driven experience.
• Design and refine onboarding processes, tools, and best practices to enhance efficiency and customer satisfaction.
• Proactively engage with customers to understand their business needs and provide strategic recommendations.
• Serve as the voice of the customer, collaborating with product teams to align ZEIL’s offerings with real-world challenges.

Industry Marketing & Product Innovation

• Partner with the marketing team to conceptualise and execute industry campaigns, positioning ZEIL as a thought leader.
• Stay ahead of industry trends, competitive landscapes, and customer needs to shape ZEIL’s product roadmap.
• Define and track key performance indicators (KPIs) to measure customer success, platform engagement, and growth.

What We’re Looking For

• A Passion for customers: You love working with clients, understanding their needs, and ensuring they maximise the value of the platform.
• Problem-Solving mindset: You thrive on challenges, think strategically, and are quick to find solutions.
• Sales & Relationship building skills: You’re confident in upselling, cross-selling, and creating growth strategies.
• Excellent Communication: You can simplify complex ideas, present with clarity, and build trusted relationships.
• Results-Driven:You take ownership, set measurable goals, and are relentless in achieving them.
• Adaptability: ZEIL is fast-moving and evolving, so we need someone who thrives in a dynamic environment.
• What matters most is your passion, mindset, and experience!

Personal Attributes:

• Big Thinker, Small Starter: You dream big but execute incrementally, seeing every challenge as a learning opportunity.
• Change Maker: Focused on creating impactful, community-driven work that matters.
• Commitment to Excellence: You go the extra mile and believe in finishing the job to the highest standards.
• Detail-Oriented: You focus on small daily improvements, recognising their long-term impact.
• Supportive Collaborator: Open, candid, and constructive, fostering growth in others.
• Efficiency-Minded: You find ways to work smarter and achieve more with less.
• Leadership by Ownership: You take responsibility, embody company values, and help develop future leaders.

Take the next step in your career with the opportunity to lead and innovate in a high-impact, fast-paced environment.