Company Description
Waipapa Taumata Rau | The University of Auckland
Campus Life is a Service Division that supports an engaging and inclusive campus experience for students at The University of Auckland. Campus Life operates a range of ‘wellbeing services’, such as Accommodation, Counselling and Health Services, that are aimed at removing personal barriers to academic success. It also operates ‘engagement’ services such as support for student organisations, social and sporting events, volunteering and leadership support that are aimed at helping students to maximise the non-classroom dimensions of the university experience.
Commercial Services oversees and operates retail shops, cafes and services for students and staff on campus, including the Campus Store and Campus Card.
Job Description
Te Whiwhinga mahi | The opportunity
The Campus Card Team Leader plays a critical role in managing and enhancing the Campus Card system - a platform that underpins key services across the University, from meal plans and accommodation to printing and access management.
We are looking for a strategic and proactive leader who can confidently guide this space. You’ll ensure smooth day-to-day operations while also identifying opportunities to improve services and enhance the experience for staff and students.
This role is ideal for someone with strong project management skills who is tech-savvy and has a keen interest in IT systems (no coding required). You'll work closely with the Associate Director of Operations and Commercial Services and the Commercial Services Business Relationship Manager to shape the future of the Campus Card ecosystem, engaging with stakeholders across the University.
This is a full-time (37.5 hours per week), fixed-term role for 12 months.
The salary range for this role is $83,300 - $92,500 per annum, depending on skills and experience.
For more detailed information, please refer to the Position Description.
Mō tō mātou rōpū | About the team
The Campus Card team is part of Campus Life, a division dedicated to enhancing the student experience through essential support services. This small but impactful team manages the University’s Campus Card system, ensuring it functions efficiently while continually seeking ways to improve and innovate.
This is a great opportunity to build your career within the University and contribute to a service that supports thousands of students and staff.
He kōrero mōu | About you
We’re seeking a strategic thinker with strong communication skills and a collaborative approach. You’ll be confident working with stakeholders at all levels, balancing operational responsibilities and driving long-term improvements. You will have proven leadership in a change environment, with experience managing complex processes in large organisations.
Ngā Pūkenga Motuhake | Important Skills
- Tertiary qualified in Business, Commerce, Technology, Engineering, or equivalent experience
- At least 5-6 years of commercial experience, including leadership in a change environment
- Expertise in service desk/end user support, customer services, and managing multiple stakeholders
- Strong technical aptitude with IT systems (no coding required), including Windows applications
- Experience with system analysis, product modelling, and rules-based system configuration
- Ability to prioritise, manage competing demands, and drive process improvement
- Excellent relationship management skills and communication across all levels
Ngā āhuatanga kei a mātou | What we offer
The University of Auckland is New Zealand’s leading university and maintains significant computational, laboratory and analytic facilities.
The University is committed to providing an excellent working environment through:
- Flexible employment practices (including working from home, flexible hours)
- Up to 6.75% company superannuation scheme
- A competitive salary with five weeks’ annual leave
In addition, we also offer career development programmes, discounted car parking, a generous parental leave allowance, childcare and a number of other discounts on internal and external services.
For more information, please visit Staff Benefits.
Me pēhea te tuku tono | How to apply
Applications must be submitted online by 23 March 2025 to be considered. Please include your cover letter and CV outlining how you meet the skills and experience detailed above.
This advert may close early if a high volume of applications is received.
Please contact Julian Bottaro via julian.bottaro@auckland.ac.nz for a confidential conversation. Please note we are happy to answer queries but do not accept applications via email.
Additional Information
Equity
The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz
The University is committed to providing a safe, inclusive, and equitable environment where everyone can thrive. For further information see Te Ara Tautika | the Equity Policy and visit www.equity.auckland.ac.nz
