Customer Experience Technician, New Zealand

Customer Experience Technician Jobs in New Zealand

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Metlifecare

Care Experience Manager

  • Posted 3d ago
  • On Site
  • Full Time
Location

Christchurch

Job Description

  • Deliver exceptional resident experiences in a Beautiful, modern Retirement Village setting.
  • Work close to home and avoid the traffic
  • Great staff benefits offered
  • Join a supportive, experienced and fun team


About the role

This exciting position at The Village Palms ensures delivery of premium care hospitality services to our Residents. In this role you will be required to manage and maintain a strong resident and family partnership, whilst delivering exceptional daily resident experiences. You will also lead and mentor a team of activity coordinators and housekeeping staff within the care home.

You will be working Tuesday to Saturday during business hours.

Some of the great things you will be doing:

  • Assist residents in a concierge-like capacity assisting them to coordinate and manage their day in a way that enables them to spend their leisure time doing the things they love.
  • Manage the Leisure Team to ensure an innovative variety of activities is delivered, that is aligned with our residents' interests
  • Managing the housekeeping and laundry functions and ensuring the presentation of front-of-house areas is consistent.
  • Ensure that the dining experience delights all residents and encourages socialising and connection with others.


About you
Ideally you will have previous experience in hospitality type positions, ideally in Aged Care or perhaps event management, client facing type positions. Customer service is at the heart of everything you do, as are your inherent people skills and your ability to manage and lead a successful collaborative team. You will have excellent communication and problem-solving skills along with the desire to provide an outstanding and premium service to our Care Suite Residents and their families.

About us
Established in 1984, Metlifecare is a leading owner and operator of retirement villages, providing rewarding lifestyles and care to more than 6,500 New Zealanders. We pride ourselves on providing retirement communities in which people are empowered to be the very best version of themselves.

How to apply
Please apply by clicking on the below APPLY NOW button or by visiting our careers page www.careers.metlifecare.co.nz/home

Metlifecare is committed to minimising adverse outcomes from the transmission of influenza or infectious diseases, and as such we request all potential employees disclose their immunisation status at the time of employment.

Please note that Identification and work eligibility is required with your application

Desired Soft Skills

  • Hospitality Management
  • Activity Coordination
  • Housekeeping Oversight
  • Concierge Services
  • Event Management
  • Leadership
  • Customer Service
  • Communication
  • Problem-Solving
  • Team Collaboration

Benefits and Perks

  • 🎂
    Birthdays Off
  • 🩺
    Health Insurance
  • 💼
    Life Insurance
  • 💚
    Counselling Services
  • 🌿
    Wellness Program
  • 🏥
    Subsidised Health Insurance
  • 🛂
    Visa Sponsorship
  • 🏎
    Competitive Salary
  • 🎉
    Employee Discounts and Rewards
  • 📣
    Referral Bonuses
  • 🏆
    Performance Bonus
  • 💻
    Company Supplied Technology
  • ⛑
    Uniform Provided
  • ⏰
    Flexible Work
  • All these are for permanent staff and include Kiwisaver payments continued for those opted in over the age of 65 years

Job Schedule

  • Shift Work
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