Customer Experience Technician, New Zealand

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Robert Walters

Head of Programme Delivery

  • Posted 1mo ago
  • Hybrid
  • Full Time
Location

Auckland

Salary

Up to $120 k/yr

Job Description

An exciting opportunity has arisen for a Head of Programme Delivery to join a leading charity. The candidate will play a key role in strengthening operational processes, ensuring seamless programme execution, and amplifying community impact across Aotearoa. As a key member of the SLT, you will oversee nationwide initiatives and mentor a dedicated team. This sits at the $120k mark but can be negotiable on skill set and experience.

What Sets This Organisation Apart:

Our client is a purpose-driven charitable trust dedicated to creating meaningful change in Aotearoa. They offer a supportive and dynamic work environment where innovation, collaboration, and kindness are at the heart of everything they do. With a clear pathway for career progression, this is an opportunity to take on a leadership role with real impact.

Key Responsibilities:

  • Lead the strategic direction of programme operations, identifying opportunities for continuous improvement.
  • Oversee financial planning, resource allocation, and compliance with regulatory requirements.
  • Provide strong leadership, empowering a team of programme managers, coordinators, and warehouse staff.
  • Ensure the smooth delivery of five nationwide programmes, overseeing logistics, volunteer engagement, and stock management.
  • Build relationships with key and a range of stakeholders, including schools, community leaders, and charitable partners.
  • Drive health and safety best practices, ensuring compliance across warehouse and operational functions.
  • Play a central role in coordinating large-scale community initiatives, including flagship events like the Christmas Joy Store.


What You Bring:

  • A strong operational background, ideally within the charity, NGO, or social services sector.
  • Proven experience managing large teams and volunteers in a fast-paced environment.
  • Knowledge of logistics, supply chain processes, and warehouse operations.
  • A hands-on leadership style with a focus on mentorship and professional development.
  • Understanding of the challenges faced by vulnerable communities, particularly Māori and equity-focused initiatives.
  • Excellent problem-solving abilities and the confidence to drive operational change.
  • A proactive and calm approach to meeting deadlines, along with the ability to provide constructive feedback.
  • Willingness to travel periodically for on-site programme oversight (expenses covered).


What’s Next?

Ready to make a difference? Apply now!

Robert Walters endeavours to review all applications in a maximum of five working days. If you have not received correspondence in this timeframe please do not hesitate to contact Connor Muirhead on +64 9 374 7315.

Desired Soft Skills

  • Leadership
  • Strategic Thinking
  • Stakeholder Engagement
  • Communication
  • Adaptability
  • Operational & Programme Management
  • Financial Planning & Resource Allocation
  • Logistics & Supply Chain Management
  • Health & Safety Compliance
  • Event & Volunteer Coordination

Benefits and Perks

  • 🚗
    Company Car
  • ⛽
    Vehicle/Fuel Card

Job Schedule

  • Shift Work

Company Video

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