Customer Experience Technician Jobs in New Zealand

• Full or part time opportunities
• Flexibility to work the full range of shifts is required: days, evenings and sleepover shifts.
• Availability for regular weekend shifts is required.
• $23.84-$29.10 per hour depending on relevant qualifications

Mō te tūnga | About the role

As a Support Worker you will be supporting people with intellectual disabilities to enjoy great lives at home and as part of their community.

We are looking for Support Workers to work with individuals who have complex behavioural support needs. No one is too disabled or "challenging" to be supported in taking an active role in their life. Dealing with challenging behaviour can be tough, but with the right approach, we can make a difference, promote positive behaviours, and create a supportive environment for people to thrive.

Your role involves helping the people we support to:

• recognise and respond to emotional overwhelm safely.
• grow their independence and learn skills for daily living such as using public transport, getting a job, cooking a meal, emotional regulation.
• manage their daily routines eg. shower, get dressed, take medication, eat a meal.
• pursue their goals, interests, and hobbies.
• stay healthy and making positive choices about their lifestyle.
• have strong connections with their whānau and community.

Check out our website to learn more: Become a Support Worker



Ngā pūmanawatanga ōu | What you will bring

• Previous experience supporting people complex behavioural support needs is preferred but not essential. More importantly, we are looking for someone with some life experience and the right attitude.
• Flexibility to work rostered shifts including days, evenings, sleepovers, and weekends.
• A calm nature and confidence to work with challenging behaviours.
• Comfortable and proficient in using computers and tablets daily.
• Strong written and verbal communication skills.
• Physical fitness to provide necessary physical support.
• A Full NZ driver's license or ability to gain this within 6 months.

Nōu te rourou | What's in it for you?

• $23.84-$29.10 per hour depending on relevant qualifications, with the ability to earn more as you gain qualifications.
• IDEA Services will support you towards completion of the Level 2, 3 and 4 Certificates in Health and Wellbeing qualifications.
• Generous long service leave entitlements plus insurance benefits after 2 years' service.
• 'Refer a friend' Bonus programme.
• FREE Employee Assistance programme service anytime you need health and wellbeing support.

Mō mātou | About us

IDEA Services supports adults with intellectual disabilities to live in their own homes and enjoy life as part of their communities. We are New Zealand's largest provider of services to people with intellectual disabilities and their families. Our services are founded on IHC's utter commitment for people with intellectual disabilities to have a good life and to be valued contributors to and members of their own community. IDEA Services Ltd is an accredited Immigration AEWV employer.

The IHC Group is committed to Te Tiriti o Waitangi and actively seek a diverse applicant pool. We encourage candidates of all backgrounds to apply. We welcome all kinds of diversity and the different perspectives such diversity brings to our work.



Me pēhea te tuku tono | How to Apply

The first step is to submit an online application by selecting the 'Apply' button. As part of the application process you will be required to provide an up-to-date CV outlining your previous experience. We are unable to discuss your suitability for the role until we have received your application. If you have any questions about the application process or specific queries about the position, please use the contact details below to speak to recruitment.

Applicants can direct enquiries about position to:
Taylor Spence - Recruitment Advisor
taylor.spence@ihc.org.nz