Customer Care Team Lead Jobs in New Zealand

Description
We are a highly regarded, New Zealand owned technology company. We offer a creative and stimulating work environment and we value and respect inclusivity and diversity.

About this role | Mō tēnei tūranga mahi

Our Microsoft Dynamics 365 Business Central team is seeking a Lead or Principal Microsoft Dynamics 365 Business Central Consultant. You will be joining one of the most experienced Microsoft Dynamics NAV / Business Central implementation teams in New Zealand who manage many interesting and challenging projects.

As an all-round consultant, you will be able to demonstrate your thorough hands-on technical and functional knowledge of Microsoft Dynamics NAV / Microsoft Dynamics 365 Business Central. Your overall solid product knowledge and expertise will enable you deliver and implement smart technology and software solutions to our customers. Your extensive experience with solution design and delivering high quality solutions according to set time-lines and budgets will be vital to this key role.

Skills and experience | Ngā pūkenga me ngā wheako

• Broad and deep knowledge of all NAV/Business Central modules
• Experience configuring, developing and delivering Microsoft Dynamics NAV / Business Central software and components in all functional areas
• Expert experience assisting with the pre-sales process and providing direction and leadership to project teams
• Exceptional relationship management, presentation and communication skills are vital
• Proven experience running workshops
• Minimum of three years' experience leading a team of at least five consultants
• Solid C/AL and AL skills and experience with automated testing
• Comprehensive understanding of the full SDLC is required
• Solid knowledge of financial management and accounting principles
• Warehousing and manufacturing experience, including scanning solutions are preferred
• Food manufacturing and/or warehousing experience, including scanning and integration solutions, is preferable
• Worked with registered solutions, AppSource apps and older versions of Dynamics NAV
• Knowledge and experience with Azure DevOps and Power Automate are preferred
• Experience with a wide range of ISV solutions, preferrable from Tasklet Factory, Insight Works, The Asset Guardian and Continia
• Excellent analytical and problem solving abilities
• Team players who are extremely high customer and value to customer focused

About us | Mō mātou

We have over 25 years of experience as a New Zealand-owned technology consultancy. We take pride in our multicultural and diverse team of 300+ skilled professionals. Our offices are in Auckland, Tauranga, Wellington, and Christchurch.

Working with clients in both the public and private sectors, we strive to deliver innovative solutions and enable smarter outcomes. Our company attracts some of the brightest minds in the industry, as we foster a culture of excellence and continuous learning.

Our values are:

• Our people are our greatest asset.
• We conduct business ethically.
• Invention, imagination and creativity are the foundation for growth.
• We work with positive energy, enjoyment, humour and work/life balance.
• Excellence is our passion and we deliver what we promise – or more!
• We strive to take a pragmatic approach to all of our activities
• We value and appreciate our natural environment and seek to play our part to maintain it

Benefits of working at Theta | Ngā hua ka puta i te mahi ki Theta

Theta offers a family friendly work environment with flexible work hours where practical; especially relevant for caregivers. We embrace gender equality and are committed to providing a supportive, diverse and inclusive work environment.

Theta is committed to giving back to the community and are avid supporters of Cure Kids. We compete in various adventure races and do many other things to raise money for Cure Kids. And we make time for the fun things in life!

We currently provide the following benefits to ensure your professional development and personal wellbeing:

• Professional growth and learning opportunities
• A competitive salary (commensurate with experience)
• Hybrid working model
• Fully subsidised medical insurance for employees
• Heavily discounted medical insurance for immediate family of employees
• Enhanced parental leave payment – salary top-ups plus return-to-work incentive
• Volunteer days
• Internal Referral Incentive
• Staff Assistance Programme
• Annual Flu injections
• Sick leave from your first day on board
• Remote working options where practical and mutually agreed
• Daily fresh fruit basket, coffee machine, wide selection of teas and biscuits in all of our offices.
• We are also an accredited employer with INZ

Apply now | Tono ināianei

Ready to take your career to the next level? We would love to hear from you!