Customer Care Representative, New Zealand

Customer Care Representative Jobs in New Zealand

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Downer New Zealand

Customer and Stakeholder Manager

  • Posted 1w ago
  • On Site
  • Full Time
Location

Auckland

Job Description

About Us

At Downer we plan, create and sustain. Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure, and facilities.

About the Team

Downer’s Transport & Infrastructure business manages and maintains road networks across Australia and New Zealand, with civil and commercial construction in New Zealand. We are an integrated trans-Tasman team with a leading portfolio of products and services. By sharing our capabilities and insights across our regions we achieve the best technical solutions for our customers’ challenges, and for our communities.

Job Description

Are you a passionate communicator with a knack for building strong relationships and delivering high-quality support? We’re looking for a Stakeholder Communications Coordinator to join our Auckland-Northland Stakeholder & Communications team and help deliver exceptional experiences to our customers and communities.

Te kōwhiringa | The Opportunity 

This is a full time, fixed term role for a period of 2 years.

  • Supporting stakeholder engagement and communication for road maintenance and infrastructure projects.
  • Assisting with case management of customer enquiries to ensure timely and positive outcomes.
  • Creating and delivering clear, engaging communication materials — from letters, signage, to social media and community updates.
  • Helping identify fresh ways to connect with our stakeholders, including through digital channels.
  • Spotting and sharing success stories that showcase the great work our teams do.
  • Maintaining strong relationships with both internal and external stakeholders, ensuring a smooth flow of information.
  • Providing essential administrative support to keep projects moving and teams informed.


Nga pūkenga matua | Important Skills

  • A relevant tertiary qualification or 2–3 years’ experience in customer service, communications/marketing, community development, or events.
  • Outstanding written and verbal communication skills, with high EQ
  • Strong attention to detail, organised, reliable and process driven.
  • Solid IT literacy and confidence using digital tools and platforms.
  • A team player with a proactive, ‘can do’ attitude.
  • Ko te take ka parekareka e koe ki te mahi ki kōnei | Why you will enjoy working here


Be part of a collaborative, purpose-driven team focused on making a real impact.
Help shape how we connect with customers and communities across Auckland and Northland.

Join a company that prioritises safety, innovation, and customer satisfaction.
Enjoy professional development and the chance to grow your communications career.

Me pēhea ki te tono | How to apply 

If this sounds like the opportunity for you, click Apply Now to submit your application! The reference number for this role is 719440.

We are committed to a safe working environment for everyone - all successful applicants will be required to undertake a pre-employment drug test, medical and a Ministry of Justice check prior to starting employment. If you need support with this requirement, please talk to our team.

Desired Soft Skills

  • Stakeholder Management
  • Customer Engagement
  • CRM Systems
  • Contract Communication
  • Negotiation
  • Communication
  • Relationship Building
  • Problem-Solving
  • Adaptability
  • Time Management

Benefits and Perks

  • 🤱
    Extended Parental Leave
  • 🔋
    Unlimited Annual Leave
  • 🧕
    Inclusive Workspace
  • 💯
    Employee Mentoring Program
  • 🩺
    Health Insurance
  • 🧠
    Mental Health Workshops
  • 💚
    Counselling Services
  • 💪
    Physical Health Workshops
  • 🌿
    Wellness Program
  • 📈
    Professional Development
  • 🎉
    Employee Discounts and Rewards
  • 🎖
    Long Service Rewards
  • 📣
    Referral Bonuses
  • ⏰
    Flexible Work
  • Wellbeing Support
  • Sick Leave
  • Bereavement Leave

Job Schedule

  • Shift Work
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