Customer Care Manager Dash Early Resolve Team, New Zealand

Customer Care Manager Dash Early Resolve Team Jobs in New Zealand

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ONE NZ

Senior Business Analyst

  • Posted 2w ago
  • Hybrid
  • Full Time
Location

Auckland

Job Description

Ko mātou tēnei – our organisation
At One New Zealand, our purpose is to unlock the magic of technology to create an awesome Aotearoa. We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders.


We are delighted to announce that we have been awarded a #2 ranking in Randstad’s Most Attractive Employers in New Zealand within the IT and telecommunications sectors as well as being nominated as finalists for the 2023 Retail Employer of the Year Award.


We are also proudly Rainbow Tick certified and champion diversity of thought, perspective and background. We offer a friendly and open environment with leading flexible working practices that help people maintain a personal and professional balance that works for them and their whānau.

Ko tō tūranga – your role
As a Senior Business Analyst, you will contribute to the delivery of Data projects for our internal business units.

Ko tō mahi – what you’ll do

  • Ensure end-to-end elicitation of requirements to enable the delivery of a fit for purpose solution.
  • Manage BA deliverables across the full technology lifecycle.
  • Document and analyse business, functional and non-functional requirements for projects.
  • Manage requirements traceability from inception to delivery.
  • Identifying, developing and implementing business processes and improvements.
  • Embed key customer experience considerations and channel impacts into projects early in the project lifecycle.


Na tōu rourou - what you’ll bring

  • Advanced skills in enterprise-wide business analysis and process design.
  • Any knowledge of Data would be advantageous
  • Excellent relationship, facilitation and communication skills - ability to lead, influence and secure the right outcomes for the customer in a highly complex environment.
  • Experience working in Agile, Waterfall, and hybrid delivery methodologies.
  • Strong skills in identifying, developing and implementing business change and process improvement initiatives.
  • Strong analytical skills to assess complex information and draw meaningful insights.
  • Ability to quickly adapt to a fast-paced environment.
  • Familiarity with tools such as Jira, Confluence, Azure DevOps, Visio and Miro is desirable


Nā mātou te rourou – what you’ll get

  • One New Zealand is leading the way by ensuring you can have a truly balanced life. Most roles allow flexibility to work from home and flex your hours to enjoy work & family commitments.
  • A fully subsidised Southern Cross health insurance cover for you and your family.
  • 4% KiwiSaver employer contribution, an extra 1% more than the statutory minimum.
  • Laptop, unlimited data plan, market leading cellphone for business or personal use.
  • Lifestyle leave where you can purchase an extra week or two of annual leave.
  • Discounts on One New Zealand products, services and much more!



At One New Zealand, we have a clear purpose to unlock the magic of technology to create an awesome Aotearoa. We’ve got Heart, showing up as our best selves in every situation. We have the Grit to deliver a radically better world for our customers. We embrace the Freedom to shape the future, creating a more progressive, more inclusive Aotearoa.



Joining the One New Zealand whānau will stretch you, challenge you and provide opportunities you’ve been seeking to expand your career. You’ll engage in unique workplace experiences, be exposed to exciting and innovative technology, and gain opportunities for learning beyond Aotearoa.



Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.

We stand to uplift, to support and to elevate others.

Hard Skills Required

  • Business Analysis
  • Data Analysis
  • Process Design
  • Agile Methodology
  • Requirement Documentation

Soft Skills Required

  • Communication
  • Leadership
  • Problem-Solving
  • Adaptability
  • Relationship Building

Benefits and Perks

  • 📈
    Professional Development
  • 🚚
    Relocation Support
  • 📱
    Discounted Phone or Internet Plans
  • 📣
    Referral Bonuses
  • 💼
    Life Insurance
  • 💻
    Company Supplied Technology
    Get the latest smartphones with a market-leading plan and laptop sim card, so you can stay connected and productive anywhere.
  • Gender Transition Suport
  • 🤱
    Extended Parental Leave
    Primary carers get 22 weeks of salary top-ups plus 26 days of paid leave upon return, with secondary carers receiving a matching 26 days allowance.
  • 💚
    Counselling Services
  • ⚖
    Work-Life Balance Support
  • ⏰
    Flexible Work
    Flexible working & work from anywhere (most roles): Work from home, flex your hours, and even work up to 20 days offshore in certain countries around the world for the perfect work-life balance.
  • 🎉
    Employee Discounts and Rewards
  • Work Cafe
  • 🩺
    Health Insurance
    Enjoy fully subsidised Southern Cross health insurance for you and your immediate whanau, life and terminal illness cover, and free flu shots.
  • 🏥
    Subsidised Health Insurance
  • 🏎
    Competitive Salary
  • 🧕
    Inclusive Workspace
  • 🖥
    Computer Assistance
  • ☮
    Lifestyle Leave

Job Schedule

  • Shift Work
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