Customer Care Consultant Jobs in New Zealand

Ko mātou tēnei - About ZEIL

ZEIL is on a mission to become New Zealand’s most loved job marketplace and to do that we need incredible talent. Talent that’s driven by a shared desire of becoming the best and working with the best.

We embrace the rich diversity of Aotearoa, building teams that reflect varied cultures and backgrounds. As helpful disruptors, we celebrate progress and advocate for the success of our members. At ZEIL, we value new perspectives and believe in making a meaningful impact. If you’re passionate about growth and inclusivity, we encourage you to join our journey.

Mō Te Tūranga - About The Role

Join ZEIL and become a key player in reshaping the future of recruitment technology. We’re on the hunt for a Senior Backend Developer with a keen interest in SRE who thrives on building robust, secure, and scalable backend systems. This is your opportunity to become an integral part of a dynamic environment where your contributions will transform recruitment technology. If you are passionate about designing and maintaining infrastructures to support public APIs and backend solutions, and you enjoy solving complex problems in a collaborative, fast-paced setting, we want to hear from you!

What You’ll Do:

• Development and maintenance of powerful backend systems to support our groundbreaking app.
• Ensure reliable and high availability of our website, backend systems, and public APIs.
• Innovate and collaborate with a team of forward-thinking developers to implement cutting-edge solutions.

Key Responsibilities

• Design, development, and implementation of backend integrations using APIs (e.g., REST APIs) with a strong focus on the .NET framework (C#, ASP.NET).
• Design and implement infrastructure automation that enables faster and more reliable software deployment.
• Collaborate proactively with developers and business stakeholders to gather, analyse, and understand complex integration requirements.
• Architect and maintain efficient, scalable backend systems leveraging multiple technologies to support high-performance applications.
• Troubleshoot and resolve advanced technical challenges related to backend integrations, ensuring reliability and system robustness.
• Drive automation of backend processes to enhance performance and streamline operations.
• Stay at the forefront of industry advancements by researching and adopting the latest technologies and best practices to continuously elevate development standards and team expertise.

Key Requirements:

• Eligible to work in New Zealand.
• Bachelor’s Degree in Computer Science, Engineering, and other science related fields or equivalent combination of education and relevant experience.
• Extensive experience in designing, developing, and maintaining backend integrations using APIs, with a strong focus on the .NET framework (C#, ASP.NET).
• Experience with cloud platforms (Azure/AWS/GCP) is required.
• Experience with infrastructure as code technologies, such as Terraform.
• Deep understanding of relational databases (e.g., PostgreSQL) and proficiency in SQL.
• Exceptional problem-solving and analytical skills, capable of leading solutions for complex technical challenges.
• Demonstrated ability to work effectively both independently and as a leader within a collaborative team environment.
• Strong written and verbal communication skills, with the ability to convey complex technical concepts clearly.

Beneficial Skills/Experience

• Hands-on experience with AWS services (e.g.,, EC2, S3, Lambda, API Gateway, Opensearch) for backend integration deployment.
• First hand experience migrating to Infrastructure as Code.
• Knowledge and hands-on experience with Python is desirable.
• Familiarity with message queuing systems (e.g.,SQS, Kafka, RabbitMQ).
• Proficiency in containerization technologies (e.g., Docker, Kubernetes) and experience with orchestration tools like Amazon Elastic Kubernetes Service (EKS).
• Knowledge and practical experience with DevOps practices and tools
• Familiarity with eCommerce or payment technologies (e.g., Stripe) and email sending platforms (e.g., SendGrid, HubSpot).
• Knowledge of data engineering (e.g., BigQuery, ETL/ELT).

Personal Attributes:

• Big Thinker, Small Starter: You dream big but execute incrementally, seeing every challenge as a learning opportunity.
• Change Maker: Focused on creating impactful, community-driven work that matters.
• Commitment to Excellence: You go the extra mile and believe in finishing the job to the highest standards.
• Detail-Oriented: You focus on small daily improvements, recognising their long-term impact.
• Supportive Collaborator: Open, candid, and constructive, fostering growth in others.
• Efficiency-Minded: You find ways to work smarter and achieve more with less.
• Leadership by Ownership: You take responsibility, embody company values, and help develop future leaders.

Take the next step in your career with the opportunity to lead and innovate in a high-impact, fast-paced environment.