Customer Care Call Centre Jobs in New Zealand

Ko wai mātou? | Who are we?
Access Community Health l Uru Ātea stands as a leading provider of home-based healthcare and support in New Zealand. We are a 4,000 person-strong team in an organisation which has been at the forefront of community health since the 1920s. Our nurses and Kaiāwhina | Support Workers provide services to more than 20,000 people. And we listen to each one of them, because we genuinely care. 'A better day, every day'

He kōrero whakamārama mō tēnei tūranga | About the role
You will play a crucial role in ensuring that our clients receive comprehensive and coordinated care, which is especially important for those with chronic or complex health conditions. This includes scheduling and managing appointments with various healthcare providers to ensure timely and appropriate care.

Takohanga | Responsibilities

• Oversee the rostering of complex care clients and their support teams
• Participate in Support Worker training, ensuring adherence to sector standards
• Build strong relationships with complex care support teams and clients
• Assist with training of the complex care teams
• Identify and support recruitment needs of the identified complex care clients

Ngā tohungatanga mō tēnei tūranga | Skills and experience

• Experienced in long term conditions, aged residential care or medical care
• Intermediate level computer and on-line information recording skills
• The ability to plan and organise caseloads effectively, to establish priorities and meet deadlines in a demanding, client focused environment
• A current full driver's license is essential
• A demonstrated commitment to Te Tiriti o Waitangi in the workplace
• Actively demonstrates the ability and desire to show cultural sensitivity, awareness and understanding of diversity

He aha ai mātou? | Why Us?

• A passionate business that promotes diversity and inclusion that are reflective of the communities we serve
• Company provided laptop and phone
• Exclusive Spark Mobile Plan: Get endless data (40GB at max speed, then reduced), unlimited NZ/AU calls & texts, hotspot access, and voicemail for just $24.15/month
• The chance to contribute to the ongoing design and development of Workplace
• Access to learning and professional development

Ko wai mātou | Who are we?
Access Community Health l Uru Ātea has a mission to create a better day, every day for thousands of people throughout Aotearoa to live independently in their own homes and communities. Access l Uru Ātea is more than just our name, Uru Ātea means "to enter space" and is our promise to deliver services in our client's space, wherever that may be.