Customer Care Call Centre, New Zealand

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ASB Bank Limited

Customer Specialist - Auckland (300 Queen street) - Mandarin Speaker

  • Posted 1w ago
  • On Site
  • Full Time
Location

Auckland

Job Description

ASB Advice Centres (Branch Banking)

Here at ASB the Customer is at the heart of everything we do. Our Advice Centres are currently going through an exciting period of transformation to ensure we continue to deliver innovative, personalised and convenient solutions for our customers.



Te tūranga | The role:

We have an awesome opportunity for a Customer Specialist star to join the friendly team within our Advice Centre based in Auckland 300 Queen Street.

As a Customer Specialist, you will be dealing with a broad range of banking queries and requests from Customers. ASB offers innovative online offerings and you will help support and educate our customers on the various banking solutions and options available to them.

This is a full-time position working 40 hours a week, Monday - Friday. You will be busy serving customers each day via a number of channels, while also maintaining the branch operations. Due to customer requirements, we are seeking someone who can communicate fluently in Mandarin.



Ō pūkenga | About you:

We are looking for people who can build relationships, learn fast and respond quickly, and are passionate about providing memorable customer experiences. Your ability to educate customers on our digital and self-service channels will be both rewarding and satisfying. Confidence in learning our offerings and asking the right questions will ensure you are tailoring personalised solutions for customers.



What's in it for you:

This is an exciting opportunity to be at the forefront of our Advice Centre network and offers you the opportunity to progress your career in multiple directions, in many different teams and locations. ASB offer a fun and supportive team with awesome benefits.

Join a diverse and inclusive environment where we are United as one team, working together to accelerate progress for all New Zealanders.

You will also have access to:

  • A competitive market salary
  • A broad range of exclusive Staff Banking Benefits
  • Health, Life and Income Protection Insurance
  • Your choice benefit
  • Strong professional development opportunities
  • Joining a dynamic and diverse team



Me pēhea te tono | How to apply?

For additional information please see the attached Position Description, and to register your interest in this position please apply online.

Successful candidate will be required to undertake several pre-employment checks which will include but are not limited to; Police Check, Credit Check, AML Compliance, Verification of your qualifications and may include checks both here in New Zealand and overseas.

Desired Soft Skills

  • Relationship Building
  • Communication
  • Problem-Solving
  • Banking Knowledge
  • Digital Solutions
  • Customer Service
  • Problem Solving
  • Product Knowledge

Benefits and Perks

  • 🤱
    Extended Parental Leave
  • 🏘
    Work from Home
  • 🧕
    Inclusive Workspace
  • ⚖
    Work-Life Balance Support
  • 💸
    Payroll Giving
  • 💼
    Life Insurance
  • 🧠
    Mental Health Workshops
  • 🌿
    Wellness Program
  • 📈
    Professional Development
  • 🏎
    Competitive Salary
  • 🎉
    Employee Discounts and Rewards
  • 🎖
    Long Service Rewards
  • 🏆
    Performance Bonus
  • ⏰
    Flexible Work
  • 🍇
    Fruit Box
  • ☕
    Work Café
  • Wellbeing Support
  • Sick Leave
  • Bereavement Leave

Job Schedule

  • Monday to Friday

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