Contact Centre Representative Jobs in New Zealand

Senior Business Analyst (internally Domian Principal) - Planning Design and Delivery – Customer Financials domain

• Do you want to be in a role at the forefront of change?
• Flexible location
• Customer Financials Focus

About us
Inland Revenue is an essential part of the fabric of New Zealand. We collect most of the revenue that our government needs to fund and administer the significant social and economic programmes that cares for the people of this country.

CCS Planning, Design and Delivery (PD&D) enables high quality design and delivery of integrated change. We work across systems, processes, services and workforce to achieve customer outcomes and benefits. We role model systems thinking and champion good design and innovation within the ecosystem that ensures IR is leveraging its capabilities to improve customer outcomes. 

Mō te tūnga | About the Role
As a Domain Principal, you will provide advice, guidance and analysis to support quality decision making in the Customer Financial Domain. You will take a lead role in delivering the domains “Run” activities. You will support development and delivery of the teams work programme alongside the Domain lead and represent the team and the wider Planning, Design and Delivery segment across the organisation including at relevant governance forums.

Key Responsibilities:

• Demonstrate IR’s values through your behaviours and decisions to positively contribute to the economic and social wellbeing of New Zealand.
• Build and maintain an understanding of IR and our customers to deliver services that meet current and future needs delivered by the Customer Financials domain.
• Provide specialist support, advice, and services relating to specialized domain issues across the organization to inform quality decision-making.
• Ensure consistent application of design solutions to Enterprise, Local, and Break Fix initiatives.
• Identify emerging trends and provide thought leadership that support prioritization for operational delivery, projects, or initiatives.
• Identify opportunities to improve our service offering delivered by the Domain that supports IR to deliver its strategic objectives by taking a system-wide view and collaborating across IR.

Mōu | About You
To be successful in this position, you will ideally possess the following capabilities:

• Self-starter, self-driven, and proactive in your approach to work.
• Strategic planning and thinking, ability to think about strategic outcomes when it comes to planning and delivery, while considering broader operational planning.
• Trend and theme analysis, ability to digest data and information to produce reports providing insight on broader themes and trends, including the ability to Identify strategic risks that will affect the domain or IR reputation.
• Design, definition, and documentation, you will attend design and definition sessions and be responsible for documenting decisions and reporting outcomes to relevant governance forums.
• Make complex technical decisions that have strategic significance to support the right outcomes for customers, IR, and the Government.
• Advanced stakeholder management experience. You will have the ability to establish, develop, and maintain relationships, working collaboratively across IR to deliver outcomes, including dealing with executive governance.

Tono mai | Apply here
Please apply online with your CV and cover letter, outlining how you meet the capability areas above.

Please refer to the Role Description or email Khaled.Youssef@ird.govt.nz for any more enquires.