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Wellington City Council

Senior Operations/ Customer Service Team Member

  • Posted Today
  • On Site
  • Full Time
Location

Wellington

Job Description

Kia mahi ngātahi mō Pōneke mō tōna āpōpō Working together for Wellington's future.
The Senior Operations/Customer Service team member position requires someone who is ready to take that next step in their career. Ideally you have been working within the sports and recreation industry with proven excellent interpersonal and communication skills. Not only will you be providing exceptional customer service, but you will also be working collaboratively with the Duty Managers, assisting with the running of the Facility. This is a full-time permanent position.

You will be fully supported whilst you develop your leadership skills and are trained to cover the Duty Manager on shift when required. This is a fun and rewarding environment. You will help train new and casual employees of the facility operations and assist in keeping the team motivated and maintain a high level of service to our communities.

In exchange for your skills, you'll work for an organisation and a team that really values its people - there's lots of great stuff happening here including team leaders that invest in your personal development, discounted gym memberships and the ability to upskill. You will really value becoming one of our team.

This is a 40 hour a week Fixed term position until 6th November 2025. The hours for this position are as follows:

  • Sunday: 6:30am-3:00pm
  • Monday: 5:30am-2:00pm
  • Tuesday: 2:00pm-10:30pm
  • Wednesday: 2:00pm-10:30pm
  • Thursday: 8:30am-5:00pm


The Ākau Tangi Sports Centre (12 court facility based in Kilbirnie, Wellington) is a vibrant facility which has seen significant growth over recent years. Our Programmes Team are responsible for delivering programmes and activities that enhance the health and wellbeing of Wellington's communities. Ākau Tangi Sports Centre - YouTube

If we've described you, then we'd love to hear from you. For further information about this role please refer to the job description or contact Leighton Arraj on leighton.arraj@wcc.govt.nz

Applications close 20th March 2025 and must be submitted online. Applications will be assessed and shortlisted as they are received, so please submit your application as soon as you can as we may close applications early.

Applicants must be prepared to undergo pre-employment health assessment and drug and alcohol screening if short-listed. There is also a Police Vetting check. Candidates must be eligible to work in New Zealand.

We're Working for Wellington. Wellington City Council's team provides more than 400 services every day for Wellingtonians - everything from parks and pools to consents and cemeteries - playing our part in making Pōneke the creative capital where people and nature thrive.

Hard Skills Required

  • Plant Procurement
  • Stock Control
  • MS Excel
  • Database Management
  • Horticulture Knowledge

Soft Skills Required

  • Customer Focus
  • Organization
  • Communication
  • Relationship Building
  • Team Collaboration

Benefits and Perks

  • 🤱
    Extended Parental Leave
  • 🏛
    Fully Paid Jury Service
  • 🏘
    Work from Home
  • 🧕
    Inclusive Workspace
  • ❤
    Care and Appreciation
  • ⚖
    Work-Life Balance Support
  • 🧠
    Mental Health Workshops
  • 💚
    Counselling Services
  • 💪
    Physical Health Workshops
  • 🌿
    Wellness Program
  • 🏥
    Subsidised Health Insurance
  • 📈
    Professional Development
  • 🏎
    Competitive Salary
  • 🎉
    Employee Discounts and Rewards
  • 🎖
    Long Service Rewards
  • 💻
    Company Supplied Technology
  • ⏰
    Flexible Work

Job Schedule

  • Monday to Friday
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