Please Quote Reference Number 11162

• Long-term career growth with management training
• Dynamic, team-oriented work culture
• Fast-paced, rewarding environment

About Us: Manukau Toyota Group, the largest Toyota dealership in New Zealand and 100% locally owned, operates across Botany, Manukau, Papakura, Pukekohe, and two Bridgestone Tyre shops. With over 30 years of service in Auckland's South and South-East communities, we are committed to excellence in every aspect of our business.

About the Role: As a Senior Service Advisor, you will play a pivotal role in delivering outstanding customer service while preparing for future leadership opportunities. Your responsibilities include:

• Customer & Staff Engagement: Deliver exceptional experiences to customers and staff. Ensure accurate booking of service and repair appointments.
• Administration: Handle quotations, costing, and invoicing. Maintain clear communication between Workshop Technicians and customers, keeping them informed about their vehicle's progress.
• Support: Assist the Service Manager in overseeing service operations and providing direction to a team of Service Advisors.

Reporting to the Manukau Service Manager, you will contribute to a vibrant, innovative environment that values excellent customer service and operational efficiency.

About You:

• Experience: Relevant experience in the automotive service industry is advantageous.
• Communication Skills: Confident and effective communicator with the ability to interact with technical teams, customers, sales staff, and Toyota New Zealand.
• Customer Service: Demonstrated ability to deliver exceptional service and address queries proactively.
• Organization: Highly organized with the ability to thrive in a fast-paced, collaborative setting.
• Attention to Detail: Strong focus on accuracy for invoicing and administrative tasks.
• Time Management: Excellent time management and multitasking abilities.
• Flexibility: Willingness to work weekends and extended hours as required.
• Eligibility: Must be currently eligible to work in New Zealand.

What We Offer:

• Career Growth: Comprehensive in-house training and development opportunities designed to prepare you for future management roles. We are committed to your professional growth and offer clear pathways for career advancement within our organization.
• Team Environment: A supportive and collaborative team culture.
• Compensation: Competitive remuneration package tailored to your experience.
• Benefits: Company vehicle and fuel card.

If you are ready to step into a role that prepares you for future management opportunities and matches your skills and aspirations, we want to hear from you.

APPLY NOW with an up to date CV and Cover Letter.


Please Quote Reference Number 11162