Communications And Client Experience Manager Jobs in New Zealand

About the role:

You will be our first point of contact at our Trade Counter and Showroom, you will interact daily with our customers who are the heart and soul of our business. The expert in the branch providing advice and knowledge about our products. Daily you will be responsible for –

• Building and maintaining effective relationships with our Trade and Retail customers by offering solutions, product support and technical information.
• Processing sales at our counter, assisting customers with any returns or repairs.
• Monitoring inventory and cycle counts, pulling orders ready for dispatch, and maintaining aisles within the showroom.
• Merchandising and run in-store promotions.

This is a permanent full-time role, offering 40 hours a week. Working Monday to Friday, with one rostered Saturday a month.


About you:

• An important role in capturing sales opportunities across the showroom therefore your passion for creating long-lasting customer relationships is an absolute must!
• Knowledge of our products (specifically power tools) and/or the building industry is highly advantageous.
• Proven experience in customer service, retail sales or hospitality environment
• Strong social skills and ability to build rapport with people from all ages and backgrounds.
• Motivated, self-driven and able to work independently.
• Computer and numeracy knowledge, as well as great attention to detail

Our Benefits:

• Competitive hourly rate & Staff-buying privileges
• genuine development opportunities that come with being part of the wider Fletcher Building Group
• Employment Education Fund
• Health & Wellbeing initiatives including an Employee Assistance Program
• Be part of a diverse and inclusive team

Pre-employment checks including references, medical, drug test and a Criminal background check is required as well as the legal right to work in NZ indefinitely.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.