Client Services Coordinator Jobs in New Zealand

Regional Placement and Resources Coordinator - Tamaki Makaurau Regional Office - Ellerslie

We have an opportunity available for a Regional Placement and Resource Coordinator to join our Ellerslie placement coordination team.

About us | Mō mātou

Oranga Tamariki—Ministry for Children has a commitment to putting tamariki and rangatahi at the heart of what we do. In our work, we aim to demonstrate these values:

• We put Tamariki first
• We believe Aroha is vital
• We respect the Mana of people
• We are Tika and Pono
• We value Whakapapa
• We recognise that Oranga is a journey

Our purpose is to ensure that all tamariki are in loving whānau and communities where oranga tamariki can be realised. We believe that by getting involved early in their lives and showing love and care, we give children the best chance of growing into happy thriving New Zealanders.

About the role | Mō te tūnga

As a Regional Placement and Resources Coordinator you will ensure tamariki and rangatahi are supported with their placement, transition to adulthood and supported bail needs by using all available regional resources.

To do this well you will assess suitable options in line with behavioural, intervention and risk plans to ensure the options meet the complex needs of tamariki and rangatahi. You will liaise with internal stakeholders and ensure that tamariki and rangatahi have appropriate plans in place.

The Regional Placement and Resources Coordinator will assist the regions to:

• Provide safe and appropriate placements
• Ensure sound practice and culturally appropriate decisions occur
• Manage critical emergencies and use all available resources to find suitable solutions
• Identify a range of suitable, relevant and effective placement options
• Provide oversight for Youth Justice young people detained in the community
• Ensure resources are allocated appropriately in line with the needs of the tamariki and rangatahi.
• Externally you will work to build and maintain strong relationships and networks with external providers of placements and programmes that can assist tamariki and rangitahi towards the desired outcomes.

What you will bring | Ngā pūmanawatanga ōu

Key skills and experience:

• Knowledge and experience in the application of the Oranga Tamariki Act 1989 legistlation
• Experience or qualification in social work, psychology or other related disciplines with an understanding of social theories and trauma, mental health, addictions and behavioural issues
• Demonstrated ability to be agile and confident to problem solve in an emergency
• Ability to identify themes and undertake data analysis to assist in decision-making and reporting requests
• Demonstrated creative thinking under pressure to identify unapparent solutions.
• Strong written and verbal communication skills, with the ability to write reports as required
• Effective relationship management skills with the ability to partner with a variety of stakeholders to achieve successful outcomes for tamariki and rangatahi
• Exceptional time management, organisation skills and the ability to remain calm and level-headed under pressure
• Advanced skills in Microsoft Office - namely Word, Excel, Outlook and PowerPoint
• Can consistently exercise discretion and inspire trust of staff and providers at all levels when advocating for the best placement outcome.

What's in it for you | Nōu te rourou

We offer a vibrant and supportive team and a genuine commitment to wellbeing. We offer coaching and professional development so that you can thrive and grow. We welcome diversity and are committed to working in an inclusive and respectful way. This is your opportunity to apply your skills and experience to the wellbeing of tamariki and rangatahi.



How to Apply | Me pēhea te tuku tono

Apply online with your CV and Covering Letter. If you are an Oranga Tamariki employee, please register or log in using your Oranga Tamariki e-mail address. If you have any questions about role, please contactinfo_recruit@ot.govt.nz


Applications close: 12th January 2024. Please note that we will not be reviewing applications over the Christmas and New Year period. With this in mind, applicants will not be contacted in regards to applications until the week of 13th Jan 2025.



If you are interested in any of our vacancies, please ensure that you make yourself familiar with our code of conduct as it sets out our expectations for our kaimahi and requires you to present at work free from the influences of both drugs and alcohol.