Exciting opportunity open only to Ventia internal employees!
ABOUT THE ROLE
This role will be part of our hardworking and dedicate VOC team based in Auckland. In this role, you will be responsible for providing exceptional customer service across all communication channels, primarily voice and email support. You will use the first call resolution techniques efficiently address stakeholder inquiries, keeping them informed with relevant service information. Additionally, you will triage customers effectively to the appropriate teams when needed.
Your role also involves meeting project KPIs, SLAs, and AHT targets while maintaining high-quality standards aligned with Ventia's business guidelines. It is important to maintain a professional and engaged presence within your team and the wider VOC enterprise group.
In addition, you are expected to have project knowledge, including understanding the commercial aspects, systems, and processes specific to the project. You will collaborate with the team, sharing your expertise to support their customer service efforts. Continuous learning is encouraged to stay updated on project changes, and you should actively seek opportunities for improvement, providing suggestions to enhance efficiency and customer satisfaction.
Our contact centre operates from 7 am to 7pm and the successful candidate must be flexible and able to adjust to changing priorities on short notice. This role is based at our Karangahape Road office and is fully on-site.
ABOUT YOU
The ideal candidate will excel in prioritizing tasks, possess strong organizational skills, demonstrate exceptional critical thinking abilities, and have a solid background in operational and logistics management. Proficiency in MS Office is a must.
WHAT'S IN IT FOR YOU?
- Enjoy a strong, connected team that put people's safety first
- Join a contract that support essential and critical services
- Enjoy a fast-paced, and dynamic team environment
ABOUT VENTIA
Ventia is a leading infrastructure services company, operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities. We pride ourselves on working smart, safely and sustainably, harnessing the latest technologies and brightest minds. With a diverse and proud heritage, we have a track record of delivering essential services to the communities in which we operate.
APPLY NOW!
Shortlisted candidates will be asked to complete a medical as well as a police check. For inquiries, email marie.sinajon@ventia.com
DIVERSITY
Ventia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Māori and Pasifika people, LGBTTQIA+, Women, Veterans and spouses and people with disabilities.
Position Reference Number: 161633
