Care Experience Coordinator Jobs in New Zealand

ZEIL is on a mission to become New Zealand’s most loved job marketplace and to do that we need incredible talent. Talent that’s driven by a shared desire of becoming the best and working with the best.

We embrace the rich diversity of Aotearoa, building teams that reflect varied cultures and backgrounds. As helpful disruptors, we celebrate progress and advocate for the success of our members. At ZEIL, we value new perspectives and believe in making a meaningful impact. If you’re passionate about growth and inclusivity, we encourage you to join our journey.

Mō Te Tūranga - About The Role

As ZEIL continues its rapid trajectory as New Zealand’s fastest-growing job marketplace, we are on the lookout for a high-impact Business Development Manager to help us shape the future of customer engagement, activation, and long-term success.

This is more than a traditional BD role. It’s a unique opportunity to drive cross-functional growth, influence strategic direction, and champion innovation at the intersection of sales, customer success, and product.

If you’re a strategic thinker with a commercial mindset, a passion for building meaningful partnerships, and a proven track record of driving revenue and retention — we want to hear from you.

Key Responsibilities:

Business Development & Growth

• Identify, develop, and convert new revenue opportunities within existing and emerging customer segments.
• Lead end-to-end growth strategies including upselling, cross-selling, and market expansion.
• Collaborate with leadership on forecasting, pipeline management, and strategic planning.
• Build lasting partnerships that drive adoption, loyalty, and customer lifetime value.

Customer Success & Onboarding

• Own the customer journey from onboarding to retention, ensuring a seamless and value-driven experience.
• Design and refine onboarding processes, tools, and best practices to enhance efficiency and customer satisfaction.
• Proactively engage with customers to understand their business needs and provide strategic recommendations.
• Serve as the voice of the customer, collaborating with product teams to align ZEIL’s offerings with real-world challenges.

Industry Marketing & Product Innovation

• Partner with the marketing team to conceptualise and execute industry campaigns, positioning ZEIL as a thought leader.
• Stay ahead of industry trends, competitive landscapes, and customer needs to shape ZEIL’s product roadmap.
• Define and track key performance indicators (KPIs) to measure customer success, platform engagement, and growth.

What We’re Looking For

• Strong experience in business development, strategic account management, or customer success in SaaS, recruitment tech, or a fast-growing startup environment.
• Demonstrated success in scaling customer accounts and driving revenue growth.
• Proven ability to lead cross-functional initiatives and influence internal stakeholders.
• Strong commercial acumen, data-driven mindset, and an eye for opportunity.
• Exceptional communicator with the ability to present complex ideas simply and effectively.

Personal Attributes:

• Big Thinker, Small Starter: You dream big but execute incrementally, seeing every challenge as a learning opportunity.
• Change Maker: Focused on creating impactful, community-driven work that matters.
• Commitment to Excellence: You go the extra mile and believe in finishing the job to the highest standards.
• Detail-Oriented: You focus on small daily improvements, recognising their long-term impact.
• Supportive Collaborator: Open, candid, and constructive, fostering growth in others.
• Efficiency-Minded: You find ways to work smarter and achieve more with less.
• Leadership by Ownership: You take responsibility, embody company values, and help develop future leaders.
• Take the next step in your career with the opportunity to lead and innovate in a high-impact, fast-paced environment.