Service Manager
Job Description
He aha te mea nui o te ao. He tāngata, he tāngata, he tāngata
What is the most important thing in the world? It is people, it is people, it is people.
With a reputation for excellence in providing service and support to our customers, Cushman & Wakefield is a market leader in Facility Management and Facilities Service delivery. We have a genuine commitment to continually strengthen client relationships and raise the bar in terms of customer service and delivery outcomes.
About the role:
As a Service Manager, you will have direct responsibility for delivering financial and operational targets for Cushman & Wakefield's Christchurch lines of business. You will manage the Christchurch trade teams and regional contractors to ensure the delivery of reactive and planned maintenance and minor contract works. Your role includes staff management, achieving financial goals, ensuring high-quality service delivery, and supporting nationwide opportunities in conjunction with the Branch Manager and business development team.
- Staff Management: Lead and coordinate the Christchurch Trades team, ensuring technical expertise and HSSEQ compliance.
- Financial Goals: Achieve financial targets, ensure accurate KPI and compliance reporting, and manage invoicing and project reconciliations.
- Service Delivery: Ensure high-quality service through PPM, reactive, and minor project delivery, maintaining strong communication with clients and subcontractors.
- Technical Support: Provide technical guidance and estimating support, assist with national bids, and support minor works/projects delivery.
- Relationship Development: Develop customer relationships and support business development initiatives.
- HR Management: Coordinate HR issues, including recruitment and disciplinary actions, in conjunction with the Branch Manager and HR Manager.
About you:
- Minimum of 7 years’ trade experience, with five in a commercial maintenance environment.
- Minimum of two years directly managing a trades team.
- Relevant trade qualification with current registration/licenses.
- Strong people management and client relationship skills.
- Proven ability to communicate and develop relationships with key clients.
- Ability to develop and review pricing/quoting both technically and financially.
- Strong knowledge and commitment to Quality Assurance Procedures and Health & Safety legislative requirements.
- Proficient in computer skills – Word, Excel, JDE, and applications.
- Good organisational skills, able to work with a high level of autonomy.
- Effective verbal and written communication skills.
- Ability to meet deadlines and produce high-quality written documentation.
Why join Cushman & Wakefield?
- Being part of a growing global company.
- A promote-from-within culture with opportunities to develop and grow.
- A supportive and flexible environment.
- Commitment to providing work-life balance in an inclusive, rewarding environment.
- Focus on technology and autonomy to help achieve career ambitions.
We're committed to providing work-life balance for our people in an inclusive, rewarding environment. We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions.
We focus on career progression and foster a promotion-from-within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional, and technical capabilities, and we reward with a comprehensive employee benefits program.
Candidates must be eligible to work in New Zealand to apply.
Only shortlisted candidates will be contacted.
We have a vision of the future, where people simply belong.
That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.
We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.
