Banking Specialist Dash Contact Centre Jobs in New Zealand

Are you a strong people leader? Looking for a role that allow you the opportunity to make a difference in the community? Why not join HealthCare New Zealand, our country's largest home and community support provider. You'll be working for good and making a real difference in the lives of New Zealanders by ensuring they get the support they need to empower them to live as independently as possible in their own home.

Who we are | Ko wai mātou

Bringing healthcare back to the place New Zealanders call home has been our vision since 1988. Haukāinga (home) is where we feel a sense of belonging. It's the place we watched our whānau grow up, where neighbours look out for one another, and it's where we'd rather be when managing our health and keeping well.

Why Us | He aha ai mātou?

Be a part of our growing organisation! Some of our benefits include:

• Mentorship programme
• Online learning platform
• Career development opportunities
• Company laptop and mobile phone
• Option to receive free flu vaccine
• Discounted health insurance
• Access to a free onsite carpark

About the role |He kōrero whakamārama mō tēnei tūranga

We are looking for a vibrant, resilient and experienced people leader to provide leadership to a team of Service Facilitators for one of our regional teams, this role is based in Tāmaki Makaurau Auckland. This is an exciting opportunity that will require the ability to both effectively manage at both an operational and strategic level. You will need to be able to roll up your sleeves to understand the business and what the Service Facilitators do, but must also have the ability to take a step back and be able to strategically coach and lead to develop your people.

This is a full time, permanent position working Monday to Friday based in our Albany office.

Responsibilities include:

• Mentoring, inspiring and developing your team
• Recruiting and onboarding new team members as required
• Actively and positively engage as a member of the Service Centre Leadership Team
• Display and promote the values of the business in everything that you say and do
• Driving the team performance and maintaining high service levels
• Ensure the client is placed at the heart of everything you do
• Managing a high performing team
• Actively seek out opportunities to add value to the products and services we deliver to our customers

What you will bring | Ngā tohungatanga mō tēnei tūranga

• Experience managing a team of high performers, preferably within the health/disability or community services sectors.
• Proven ability to lead, develop and mentor a cohesive and high performing team
• The ability to drive results and create a strong team culture
• Exceptional customer service and communication skills
• Planning, time management and organisational skills
• Leading your team by example, living and breathing the company values and vision
• Understanding the principles of Te Tiriti o Waitangi

Applications close | Te katinga o tēnei whai tūranga: 21st March 2025 at 5pm.

Only suitable candidates will be contacted for interview and applications will be reviewed as they are received, therefore resulting in the role closing early if the right applicant is found.

Only online applications will be considered.

Applicants for this position must be a NZ Citizen/Resident or have a valid NZ work visa, and be able to work through the end of year holiday period.