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• Access to discounted hotel rates both nationally and internationally.
• Uniform & meals are provided while on duty.
• Training opportunities to help you grow your skills.

We are looking for a friendly, customer-focused Reservationist / Receptionist to join our team at Millennium Hotel Rotorua. As part of one of New Zealand's largest hotel operators, you’ll play a key role in delivering exceptional service to our guests. Whether you're handling front desk duties, managing reservations, or resolving guest inquiries, you’ll be the face of our hotel, ensuring a memorable experience for everyone who walks through our doors.

What You Can Expect:

• Career Development: Training opportunities to help you grow your skills.
• Discounted Rates: Enjoy discounted hotel rates nationwide and internationally.
• Meals on Duty: We provide meals during your shifts.

Key Responsibilities:

• Front Desk & Reservations: Check in and check out guests, allocate rooms, and promote hotel facilities.
• Customer Interaction: Provide excellent customer service by resolving billing queries, handling guest complaints, and managing their experience with professionalism and poise.
• Revenue Optimization: Engage with internal and external customers to maximize yield and occupancy using various booking channels.
• Cashiering: Handle daily cashiering duties with accuracy.
• Effective Communication: Maintain clear communication with both internal teams and guests.

Skills & Experience:

• Opera Experience: While familiarity with Opera is a distinct advantage, we will also consider reception experience from other systems.
• Customer Service: Strong communication skills and a natural ability to build rapport with guests.
• Sales-Oriented: Self-motivated with an ability to spot and seize revenue opportunities.
• Computer Skills: Proficient in managing multiple systems and accurate data entry.
• Flexibility: Willingness to work evenings and weekends as needed.

What We Offer:

• Secure Work: A stable, friendly team with 40 hours per week (full-time)
• Competitive Pay: Hourly rates from $23 - $26 per hour, depending on experience.
• Additional Benefits: Access to discounted health insurance plans and more.

If you love interacting with people, have a passion for exceptional service, and are ready to take your career to the next level in a relaxed and sophisticated environment, we want to hear from you!

Apply now if you want to take the next step in your hospitality career with a motivated and successful team.

You MUST be a New Zealand citizen or resident to apply for this vacancy. However, if you have secured the right to work in New Zealand and hold another valid visa, we welcome your application, too.

We will request your references at the appropriate stage; please do not include them on your CV when applying.

Optional: Please include a Video Cover Letter with your application

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