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Aledade

Outreach Specialist, CACP

  • Posted 1w ago
  • Remote
  • Full Time

Job Description

The Outreach Specialist-CACP is responsible for conducting outbound and inbound calls to engage patients in scheduling Advanced Care Planning (“ACP”) appointments.

Essential Duties & Responsibilities:

  • Conducts outbound and inbound calls to educate patients about Advanced Care Planning ultimately scheduling an appointment.
  • Overcome Patient concerns and objections by clearly articulating the importance of Advanced Care Planning and how it benefits their healthcare journey.
  • Respond to multimodal and outgoing calls, texts, and emails by providing direction to Patients’ questions and/or concerns.
  • Maintain HIPAA compliance and achieve key performance metrics including call volume, conversion rates, and quality standards.
  • Other duties as assigned


Required Skills and Abilities:

  • Regular and predictable attendance
  • Must be able to work flexible shifts within the business hours of 8 AM – 8 PM EST, Monday through Saturday.
  • Excellent communication skills including active listening. Ability to engage with an older demographic compassionately and effectively.
  • Proficient computer skills with the ability to learn new software
  • Self-motivated with the ability to work independently
  • Must have access to reliable high speed internet connection (Download speed: 20 Mbps, upload speed: 20 Mbps, and Jitter: 50 ms.)


Preferred Skills and Abilities:

  • Bilingual in English and Spanish
  • Remote Work experience


Education & Experience:

  • High School Diploma
  • 2 yrs. experience in healthcare
  • 1 yr. experience telephonic patient outreach, customer service, or sales


Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer
  • Position is 100% remote

Desired Soft Skills

  • Telephonic Communication
  • HIPAA Compliance
  • CRM Software Proficiency
  • Healthcare Knowledge
  • Multimodal Outreach (Calls, Texts, Emails)
  • Active Listening
  • Persuasion
  • Empathy
  • Self-Motivation
  • Time Management
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