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Please Quote Reference Number 11038

• Strong operational management experience required
• Competitive remuneration on offer
• Unique opportunity with Professionals Group New Zealand

The Company

Professionals Group New Zealand is the largest co-operative real estate company in Aotearoa, having operated since 1983 we have offices from the far North to the deep South. Currently in growth mode, we offer a unique proposition for new and existing business owners, supported by cutting-edge marketing tools and comprehensive support. Professionals New Zealand provides a full range of services, including residential, commercial, rural sales, and property management.

The Role and the Candidate

The Operations Manager is a pivotal management role, responsible for managing the operational and compliance framework that supports Professionals Real Estate offices across New Zealand. This role ensures that our network of business owners is equipped with the systems, processes, and tools to deliver world-class real estate and property management services. Key duties include:

• Overseeing operational systems and processes across the network to ensure consistency, efficiency, and compliance.
• Developing and overseeing a training and development programme, including delivery of workshops, webinars, and ongoing professional development for agents, property managers, and office teams.
• Developing benchmarking tools and performance reports to provide insight and analysis to business owners on office performance and areas for improvement.
• Working closely with technology providers to optimise use of Real Estate CRM platforms (VaultRE and Property Suite) and ensure smooth integration with other operational systems.
• Supporting the CEO with operational reporting, project management and network initiatives.

Requirements:

• 5+ years in an operational management role, ideally within real estate, property management, franchising, or a similar multi-site business environment.
• Prior experience working in or with real estate businesses - understanding agency operations, property management processes, and compliance frameworks.
• Experience in internal communications, stakeholder management, and network support.

Our Ideal Candidate will also have:

• Exceptional communication and relationship management skills, with the ability to work collaboratively with diverse business owners.
• Excellent project management and organisational abilities, able to juggle multiple initiatives and deadlines simultaneously.
• Sound understanding of compliance frameworks in regulated industries, ideally in real estate.
• Familiarity with real estate CRM systems, particularly VaultRE and Property Suite, is highly desirable.
• Strong attention to detail and a proactive, solutions-focused mindset.

What We Offer:

• Join one of New Zealand's most trusted and iconic real estate brands, with a proud history spanning 40 years.
• Work closely with a collaborative leader and a passionate network of business owners and real estate professionals.
• Opportunity to shape operational excellence and influence how world-class real estate services are delivered across the network.
• Diverse and varied role, combining operational management, compliance, training, events, and communications.
• Flexibility to work both remotely and from the national office.
• Competitive remuneration package, plus opportunities for professional development.

Apply now to join our dynamic team and make a significant impact in the real estate industry.

Please Quote Reference Number 11038