- Want to make a difference in your community?
- Thrive in a fast-paced environment where no two days are the same?
- Champion excellence in customer services as much as we do?
Then you might be just the person we're looking for to join our amazing Wellington City Council Customer Services Team.
At Wellington City Council (WCC) we have a clear unifying purpose: Kia mahi ngātahi mō Pōneke mō tōna āpōpō | Working together for Wellington's future.
One of the best things about working at the Council is the people. We're passionate and committed and we care about our city and community. We're proud of our mahi and every day we see how the work we do helps make Pōneke a better place to live, work, and play - from our libraries to our parks and gardens to our pools and streets.
Who are we?
The WCC Customer Services team answers questions and queries 24 hours a day, 7 days a week via our Contact Centre located in our offices on the Terrace.
We are the first point of contact for customers accessing a wide range of Council services including payments, dog licensing, animal control, parking, building, and planning, rates, and facilities maintenance, just to name a few! You will be the customer's first impression of Wellington City Council and will be responsible for responding to day-to-day customer enquiries as well as providing consistent high-quality service.
We are currently hiring Customer Service Representatives who are available to work weekends and weekdays on a regular set roster delivering phone and email-based service.
Āu ake mahi | What you'll do
Like our city, our mahi is diverse and exciting. You will be part of a friendly and diverse team who really wants you to be the best you can be. You get to make a real difference for members of the public that you interact with every day. You will have a love for problem-solving as each enquiry can be slightly different with the end goal of finding a solution that works for our customer and the Council.
This is a fantastic gateway to a future career within Council as you will get to learn all about our services, processes, and customers.
Ngā tohu me ngā wheako | Qualifications and experience
Previous customer experience will be an advantage but is not required. We're most interested in your natural ability to connect with our team and customers, and your drive to deliver exceptional customer service at every interaction. You'll also have:
- A friendly, calm, and professional attitude with a strong work ethic
- Personal resilience
- The ability to negotiate positive outcomes with people experiencing challenging circumstances
- Attention to detail and the ability to follow policies and procedures
- Confidence in communicating clearly via phone, email, and face-to-face with people from all walks of life
- Technical confidence, with the ability to navigate multiple systems
- The ability to manage challenging customer conversations with empathy and compassion
- Capacity to work collaboratively across Council
- The ability to excel in a fast-paced environment
- Excellent time management.
Nōu te rourou | What's in it for you
Working for the Council offers you a range of benefits including 5 weeks annual leave, flexible working options, health, and wellbeing support, Council staff discounts, and a range of learning and development programmes and opportunities.
Find out about our employee benefits, our vision and purpose as well as how we value inclusion and diversity by visiting our Working here - Careers - Wellington City Council page.
So, what are you waiting for? Apply today
Applications close on Wednesday 2nd of April 2025. We may engage with applicants before the role closing. All applications must be submitted online. All applicants must have the right to work in New Zealand.
Applicants will be contacted and shortlisted via phone screening. Shortlisted applicants will be invited to attend an in-person assessment centre on April 17th from 1 - 3pm.
We want to make sure any accessibility requirements you may have, are well supported so the selection process is equitable for everyone. Please let us know if there are any adjustments or support, we can offer to make our process more accessible to you by emailing: recruitment@wcc.govt.nz.
