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Senior Service Operations Specialist - Albany, Auckland

We are seeking a Senior Service Operations Specialist to join a leading global company focused on enabling the world to be healthier, cleaner, and safer. In this key role, you will be responsible for delivering outstanding service and support for customers in a dynamic and fast-paced environment. You'll collaborate closely with engineers and ensure the smooth execution of service requests from start to finish.

What We Offer:

• Competitive Pay: $29.80 per hour
• Set Hours: Monday to Friday, 08:30 AM to 5:00 PM, giving you a balanced work schedule
• Health & Wellbeing: Access to comprehensive benefits, wellness programs, and an Employee Assistance Program to support your wellbeing
• Work-Life Balance: Enjoy flexible work arrangements and generous leave policies to suit your lifestyle
• Career Growth: Take advantage of continuous learning opportunities through online courses, workshops, and mentorship programs.
• Community Impact: Get involved in meaningful causes with paid volunteer time to support the organizations that matter most to you

What You'll Need:

• Education: A bachelor's degree (preferably in science, engineering, or business management).
• Experience: 2+ years of customer service or call centre experience. Proficiency with Microsoft Office, CRM (Salesforce), and ERP systems is a plus.
• Skills: Excellent communication skills, problem-solving abilities, and a strong customer-focused approach. You should also be able to work well within a team and independently.
• Traits: Resourceful, adaptable, action-oriented, and capable of prioritizing tasks under pressure.

Key Responsibilities:

• Serve as the primary point of contact between customers and the service team, managing inquiries via phone and Salesforce.
• Dispatch service orders to engineers, schedule bookings, and ensure both customers and engineers are well-informed of any changes.
• Monitor and ensure service levels are met, proactively identifying and addressing potential compliance risks.
• Handle daily invoicing, job closure, and resolve disputed invoices to ensure timely revenue generation.
• Support the service team with general administrative tasks and meet performance and quality metrics.
• Contribute to the culture of process improvement, collaboration, and success.

Who are we

At PERSOLKELLY, our passion is - and always has been - putting you first.

We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.

We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.

So it's over to you. If you would like to join our team, please APPLY now.

To learn more about working with PERSOLKELLY, we encourage you to visit our website.

Follow our LinkedIn page at linkedin.com/company/persolkelly for the latest updates and insights.