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New Zealand Couriers

Freight Office Assistant

  • Posted 1d ago
  • On Site
  • Full Time
Location

Auckland

Salary

$25 .50/hr

Job Description

NZ-wide, NZ-owned, and proud to call NZ home. Since 1964 our courier company has been driving ahead of the competition thanks to our passionate team, innovative systems and friendly, results-focused service.

New Zealand Couriers are looking for a positive, enthusiastic person with plenty of initiative to join our freight office team based at our South Auckland Branch in Wiri, Auckland.

This is an entry level office position for a customer service-based role within the freight industry. A willingness to learn will be ideal for this position.

Location: New Zealand Couriers, 12 Ha Crescent, Wiri, Auckland
Hours: 8.30am - 5.00pm Mon-Fri (No weekend work, 40 Hrs/week).
Pay rate: $25.50 per hour, paid weekly.

Duties/Responsibilities include

  • Dealing and handling problem freight, striving for a ‘first call resolution’
  • Responding to customer service alert queries
  • Responding directly to our senders and receivers via phone or email
  • Maintaining a relationship with drivers and staff in branch
  • Assisting at the front counter with face-to-face interactions with customers
  • Assisting in depot during peak periods if required


The ideal person will....

  • Be willing to learn, full training provided
  • Have a tech-savvy mind and is fast at using computers
  • Be comfortable working in both an office and depot environment
  • Not be afraid to converse with customers in person and on the phone
  • Have a fun or bubbly personality and enjoy working with a team


If you are looking for a real challenge, have a great attitude and a willingness to help customers, we would like to hear from you.

Employment will be subject to pre-employment security and drug screening check

Hard Skills Required

  • Intermediate Computer
  • Physical Fitness
  • Knowledge of Health & Safety Compliance

Soft Skills Required

  • Reliability and Punctuality
  • Attention to Detail
  • Communication

Benefits and Perks

  • 🧕
    Inclusive Workspace
  • 💚
    Counselling Services
  • 📈
    Professional Development
  • 💹
    Employee Stock Purchase Plan
  • 🅿
    Free Parking
  • 🎖
    Long Service Rewards

Job Schedule

  • Monday to Friday

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