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Service Advisor / Customer Service

  • Posted 4d ago
  • On Site
  • Full Time
Location

Queenstown

Job Description

Please Quote Reference Number 99579

  • Multi-franchise dealership with rewarding opportunities
  • Ongoing training and a competitive salary
  • Work with a friendly and social team


As a Service Advisor / Customer Service Representative, you will be the key liaison between our Technicians and customers on the frontline. On a day-to-day basis, you'll be responsible for scheduling bookings and ensuring that our customers' requests and expectations are met.

This will include:

  • Greeting customers in a professional and timely manner, actively promoting the services and benefits of the Sales, Service, and Parts departments
  • Managing online, email, and phone service bookings, providing accurate advice on customer vehicle service and repair needs, including clear cost estimates and job completion timeframes


What we offer:

  • Opportunities to advance your career.
  • Work with global automotive brands such as GWM and Honda


Key Requirements to be successful:

  • Previous Service Advisor or similar experience is essential
  • Experience in a fast-paced customer service environment
  • A can-do attitude with the enthusiasm to match
  • Strong attention to detail and accuracy, particularly in invoicing and administrative duties
  • Excellent time management skills
  • Proficient computer skills and CRM experience
  • A valid full NZ driver's licence
  • Applicants must have NZ residency or a valid NZ work visa



This is a permanent full-time position working Monday to Friday with one Saturday morning per month.

About Southern Motor Group Queenstown:

We are part of Southern Motor Group - a trusted name in the automotive industry since 1974. Representing 4 dealerships with 13 global brands across the lower South Island. We value your career advancement, providing growth opportunities and internal promotion paths. To learn more about us, visit www.southernqueenstown.co.nz

Applicants for this position must have NZ citizenship, residency or a valid NZ work visa.

Don't delay. Apply today with your CV!

Please Quote Reference Number 99579

Hard Skills Required

  • Service Scheduling
  • Customer Relations
  • Invoicing & Administration
  • CRM Proficiency
  • Automotive Knowledge

Soft Skills Required

  • Communication
  • Attention to Detail
  • Time Management
  • Problem-Solving
  • Enthusiasm

Benefits and Perks

  • 🅿
    Free Parking
  • ⏰
    Flexible Work

Job Schedule

  • Monday to Friday
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