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Absolute IT

Service Delivery Manager

  • Posted 1d ago
  • On Site
  • Full Time
Location

Hamilton

Salary

$130  -  $140 k/yr

Job Description

Service Delivery Manager

  • Competitive salary
  • Great supportive team
  • Dynamic work


About the company

Our client is a leader in modern digital workspaces, providing cutting-edge solutions in Desktop/Infrastructure as a Service (DaaS/IaaS), Microsoft 365 Modern Workplace, and cloud automation, with a particular emphasis on primary healthcare. With offices across New Zealand, their superior customer service, advanced technology, and commitment to client satisfaction make them a top choice for businesses throughout New Zealand and Australia.

The Role:

We are looking for a proactive Service Delivery Manager to own the customer’s tech journey, anticipating needs and providing solutions. You’ll be central to delivering nationwide service, guiding clients, and ensuring a seamless experience. Your technical background will help simplify IT for customers and translate issues into business solutions.

Own service delivery, providing top-tier support and driving business forward as a trusted tech advisor. Manage escalations, drive service improvement and automation, collaborate with teams/vendors, monitor KPIs/SLAs, conduct root cause analysis, and build strong customer/vendor relationships.

Skills & Experience Required

  • An innate talent for building strong client relationships, supported by excellent communication and a customer-first approach.
  • Demonstrated ability to solve problems effectively, with a background in IT support or service delivery roles.
  • Practical experience leading IT service operations within a dynamic, fast-paced MSP setting.
  • Deep technical proficiency in Microsoft environments, including M365 and related infrastructure.
  • A proactive mindset, always thinking ahead to identify potential challenges and steer clients toward the best outcomes.
  • Resilient under pressure, quick to respond, and confident in owning and resolving issues.
  • Committed to innovation and continuous improvement, with a focus on delivering exceptional IT service experiences.


Benefits:

  • Growth opportunities
  • Work on interesting projects
  • Competitive remuneration


How to apply:

Click the APPLY button and include your resume and cover letter or for further information please call Abeer on 07 834 0412.

Please note, we can only consider applicants that are legally entitled to work in New Zealand at the time of application.

Desired Soft Skills

  • Communication
  • Problem-Solving
  • Customer-Centric Mindset
  • Technical Proficiency in Microsoft Environments
  • Service Management and ITIL Framework
  • Experience in IT Support/Service Delivery

Job Schedule

  • Shift Work
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