Team Leader – Police Infringement Bureau
- Based at PNHQ
- Grade/Band – H
- Employee
- Permanent – Full Time
- JR 5131909
E tῡ ki te kei o te waka, kia pakia koe e ngā ngaru o te wā.
Stand at the stern of the canoe and feel the spray of the future biting at your face.
Mō te tūnga | About the role
The Police Infringement Bureau (PIB) is responsible for managing Police issued infringement notices, including providing advice and guidance to customers regarding infringement notices. As a Team Leader at the Police Infringement Bureau, you will lead, manage, and develop a high-performing team to ensure exceptional service delivery. You will foster a positive work environment, provide coaching and support to enhance team productivity, and address operational challenges. By collaborating with stakeholders and peers, you will continually improve overall service delivery and meet objectives relevant to PIB and Police outcomes.
Key Accountabilities:
- Deliver Excellence: Ensure high-quality service, monitor efficiency, and drive continuous improvement.
- Lead and Mentor: Guide, coach, and mentor team members, setting clear goals and fostering a positive culture.
- Drive Performance: Set targets, conduct reviews, and provide constructive feedback.
- Collaborate Effectively: Liaise with internal departments and external partners for seamless service improvements.
He aha taau e kawe mai | What you’ll bring
- Leadership Excellence: Proven ability to inspire, guide, and develop high-performing teams.
- Customer Focus: Strong understanding of customer service principles with a commitment to delivering exceptional service.
- Communication Skills: Excellent verbal and written communication skills to effectively convey goals and feedback.
- Problem-Solving: Demonstrated ability to resolve conflicts and manage operational challenges efficiently.
Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.
Whakaritenga motuhake | Special requirements
This role is set at Team Leader/Manager level, this means your key purpose is “to lead the activities for Our Business and enable people to deliver them.”
To view the position description for this role please copy and paste this link into a new browser:
https://www.police.govt.nz/sites/default/files/pd/01-2025/team_leader_-_pib.pdf
Mo tātou | About us
New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government’s largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.
Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development, not only at an individual level, but also at the team and community practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways.
The work you’ll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.
To view more detailed information about our recruitment process along with further details about requirements please click below link:
https://www.newcops.govt.nz/sites/default/files/applicant_information_pack_2023_external.pdf
Tono ināianei | Apply now
If this position sounds like you, click apply now and submit a tailored CV. You will be required to submit an application form. Before confirmation of hire, pre-employment checks will be undertaken which include reference, drug and alcohol testing and police vetting prior to any written offer being made.
For further information on the application process, please copy and paste this URL: https://www.police.govt.nz/careers
All applications must be submitted online and will not be accepted directly via email. All applicants must have the right to work in New Zealand.
Utu ā-tau | Salary
This position is covered by a collective agreement and salary will commence between $95,057 and $100,626 dependent on skills and experience relevant to the role.
If you are an internal applicant, you must apply internally through the police system. You must provide an alternative contact email address and state your future commitments should you be successful in the next stage of the recruitment process.
Please note: Deadline for applications is 5:00 pm on 05 February 2025. Applications may be reviewed prior to the close date as well as contact made with candidates.
If you have any questions about this vacancy, please contact Recruitment Manager emma.meates@police.govt.nz
