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• Dynamic Work Environment: Be part of a vibrant team that values excellent service and teamwork.
• Career Growth: Access to comprehensive training and development programs to help you advance your career.
• Supportive Community: Work in a collaborative and supportive environment that values your contributions.

He angitūtanga / The opportunity:

Join our team at Strata Lounge, Auckland Airport, as a Front Desk Attendant/Concierge. This is a Permanent Full Time role rostered across the week. You will play a pivotal role in delivering impeccable customer service with warmth, professionalism, and care, ensuring every guest receives a heartfelt welcome and a friendly farewell.

Ko o kawenga / Your responsibilities:

• Lead by example, maintaining high standards of presentation and operational efficiency at the front desk.
• Provide solutions-based approaches to challenges and ensure tasks are completed correctly within the lounge.
• Communicate effectively with guests and team members, ensuring clear, professional, and inclusive interactions.
• Maintain the front desk and reception area, ensuring a positive first impression for guests.
• Handle guest inquiries, boarding pass checks, and provide boarding announcements as required.

He kōrero mōu / About you:

• Team player with good leadership skills and the ability to work autonomously.
• Experience in a similar role, preferably in a hospitality or customer service environment.
• Immaculate personal presentation and high level of communication skills, both verbal and written.
• Ability to remain calm and diplomatic under pressure, providing flexible solutions.
• Physically fit, reliable, and able to pass police and AVSEC clearance.

Nga painga / Benefit & Perks:

• Comprehensive Training & Development: Access to online learning programs, apprenticeships, and NZQA qualifications to support your career growth.
• Formal Career Paths: We offer formal career paths to help you achieve your professional goals.
• Rewards & Recognition: Celebrate your achievements with our Star Awards, Service Awards, and annual performance bonuses.
• Health & Safety Focus: A commitment to providing a safe and healthy work environment, prioritizing the well-being of employees and customers.
• Corporate & Retail Discounts: Enjoy exclusive discounts on health insurance, gym memberships, optometry services, and more.
• Site-Specific Benefits: Depending on the site, tailored perks such as free uniforms, on-site parking, subsidized accommodation, and access to amenities like gyms and pools are available.

Mo matou / About us:

• We are New Zealand's leading and largest food and support services provider across multiple industries.
• Our sub-brands, Eurest, Chartwells, Restaurant Associates, Medirest, and ESS manage these industry sectors.
• We specialize in turning ordinary acts of service into extraordinary experiential moments for our clients. With innovative and talented teams across New Zealand, we transform experiences from being GOOD to GREAT.
• Our people are awesome, they breathe life into our brands and make great things happen!
• Our strength comes from the combination of the things we have in common - our shared values, vision, and purpose and to make our commitment unique for you - RESPECT, GROWTH, and TEAMWORK are the founding pillars of these commitments.
• We are an equal-opportunity employer; we celebrate diversity and are committed to building an inclusive environment for all employees.
• Successful candidates will be able to pass pre-employment checks satisfactorily.
• Applicants for this position should have NZ residency or a valid NZ work visa.

Don't miss out on this unique opportunity - Click 'Apply' Now!

For any recruitment queries please contact the Compass Group Recruitment team at recruitment@compass-group.co.nz

Great People, Real Opportunities