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• Join a supportive team in a positive, people-focused work environment
• Career growth with opportunities across our hotels throughout New Zealand.
• Enjoy great staff rates at our hotels for yourself and your loved ones

At Millennium Hotels and Resorts New Zealand, creating memorable guest experiences is at the heart of what we do. Our Central Reservations team plays a crucial role in making this happen—helping guests plan their stays, offering expert advice, and ensuring smooth bookings across our hotels throughout New Zealand.

Are you a friendly and approachable individual with excellent communication skills? Do you thrive in a team environment where open communication is encouraged, but can also work independently with self-drive and initiative? If so, we have an exciting opportunity for you within our Central Reservations team in Palmerston North.

What you’ll do

• Deliver outstanding customer service – Make every guest interaction a positive one, whether it’s over the phone, email, or chat.
• Handle reservations with precision – Manage bookings, amendments, and cancellations efficiently using Opera.
• Maximise sales opportunities – Confidently recommend and upsell hotel rooms, packages, and loyalty programmes, using multiple booking channels.
• Work in a dynamic environment – Adapt to guest needs and changes while staying detail-focused.
• Be a team player – Work closely with your colleagues, sharing knowledge and ideas.

What we’re looking for

• Excellent written and verbal communication skills.
• Strong administrative skills – Accuracy and attention to detail are a must.
• Friendly, approachable, and team-focused – You thrive in a collaborative environment.
• Resilient and adaptable – You enjoy working in a fast-paced setting with ever-changing priorities.
• Hotel reservations or related experience preferred – But if you’re a fast learner, we’d still love to hear from you!
• Superior computer skills, including the ability to proficiently navigate and manage multiple systems simultaneously with accurate data entry.
• Availability to work on a rotating roster – This includes weekends and public holidays (because travel never stops!).

What’s in it for you?

• A supportive and fun team – We work hard but always find time for a laugh.
• Career growth – With hotels across New Zealand, there’s plenty of room to grow.
• Hotel discounts – Enjoy special rates across our hotels for you and your loved ones.

Join our team and be part of a dynamic, customer-focused environment. If you are a proactive, self-driven individual with a passion for delivering top-notch service, we invite you to apply now.

Optional: Please include a Video Cover Letter with your application

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