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Metlifecare

Service Delivery Specialist

  • Posted 2d ago
  • Hybrid
  • Full Time
Location

Auckland

Job Description

  • Manage the Finance Shared Services function.
  • Opportunity to implement process improvements.
  • Extensive employee benefits + Hybrid work model - see full list below


About the role

At Metlifecare we create homes and communities. Places of belonging, villages humming with life. With a range of unique villages nationwide (and more in development), we are a well-known and trusted operator, and we take our role seriously.

As we move into FY25 and to support us on our continued growth and transformation plan, we are seeking a Shared Services Manager to oversee the shared services function of Metlifecare Group which includes AP, AR, and Transactional Banking. The position reports to the Group Financial Controller and has eleven direct reports. There is plenty of scope to implement process improvements to achieve efficiencies and improve delivery.

Key responsibilities will include:

  • Manage Accounts Payable processing including invoices, PO exceptions, payments, supplier statement reconciliations and compliance to payment terms.
  • Manage Accounts Receivable processing including Resident billing, WINZ/DHB/ACC account reconciliations, collections, ensure accuracy and completeness of Group revenue.
  • Manage bank reconciliation processing to ensure accurate cash reporting.
  • Promote a culture of customer-centred service delivery and continuous service improvement.
  • Train and develop team to ensure consistent, best practise methods
  • Optimise processes and technology to improve delivery
  • Support the Business with training and ensure training material is maintained as required


About you

You will have a relevant tertiary qualification along with a proven track record in leading ahigh performing Shared Services team. We would be very keen to hear from you if you have experience with FinOps ( Microsoft D365) and previous experience with Aged Residential Care. As a strong team player and leader, you are well respected, resilient and respectful of others' views which supports your excellent communication skills.

About us

Established in 1984, Metlifecare is a leading owner and operator of retirement villages, providing rewarding lifestyles and care to more than 6,500 New Zealanders. We pride ourselves on providing retirement communities in which people are empowered to be the very best version of themselves.

Our Benefits!

  • 3 paid wellness days per annum
  • 1 paid day of leave to celebrate your birthday each year
  • Health Insurance - automatic cover free to all permanent staff
  • Access to our new Reward and Recognition platform which includes access to discounts and cashbacks from over 100 retailers.
  • 26 weeks of parental leave on full pay and 5 days paid leave for partners.
  • Kiwisaver payments continued for those opted in over the age of 65 years
  • Employee assistance program (EAP)
  • Refer a friend incentive of up to $1500*
  • Education, Development and Training Support


How to apply
Please apply by clicking on the below APPLY NOW button or by visiting our careers page www.careers.metlifecare.co.nz/home

For further information, please contact Kerry Borer, Talent Partner on 027 330 2836

Desired Soft Skills

  • Team Leadership
  • Customer-Centered Service
  • Communication Skills
  • Continuous Improvement
  • Training and Development
  • IT Service Management
  • Incident Resolution & Escalation
  • ServiceNow & Automation
  • Performance Monitoring
  • ITIL Framework Expertise

Benefits and Perks

  • 🎂
    Birthdays Off
  • 🩺
    Health Insurance
  • 💼
    Life Insurance
  • 💚
    Counselling Services
  • 🌿
    Wellness Program
  • 🏥
    Subsidised Health Insurance
  • 🛂
    Visa Sponsorship
  • 🏎
    Competitive Salary
  • 🎉
    Employee Discounts and Rewards
  • 📣
    Referral Bonuses
  • 🏆
    Performance Bonus
  • 💻
    Company Supplied Technology
  • ⛑
    Uniform Provided
  • ⏰
    Flexible Work
  • All these are for permanent staff and include Kiwisaver payments continued for those opted in over the age of 65 years

Job Schedule

  • Shift Work
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