RealNZ is a leading provider of authentic and memorable New Zealand experiences, dedicated to showcasing the country's beauty and culture through a wide range of excursions and trips. We're currently seeking a dynamic, customer-focused Senior Sales Consultant to join our team in Queenstown.
The role:
As a Senior Sales Consultant, your primary responsibility will be to expertly sell RealNZ products and excursions while ensuring exceptional customer service. You'll also play a key role in supporting the Visitor Centre Coordinator with sales, operations, and customer service functions across all Whakatipu Visitor and Information Centres.
You'll be actively selling RealNZ Experience products and services in both retail and wholesale environments while providing superior customer service to create positive and memorable experiences for every visitor. You'll assist in training and supervising the Whakatipu Sales Consultants team, helping to maintain a high standard of service. In this role, you'll respond to all correspondence, including interoffice mail, phone, and email inquiries, actively promoting RealNZ services. Additionally, you'll ensure day-to-day operations, procedures, and check-in facilities meet our highest standards.
What we need from you:
- At least 1 year previous experience in customer service, retail, or reservations
- At least 1 year previous leadership experience
- Previous experience of using reservations booking systems is required (Fareharbour or similar preferred)
- A friendly and approachable manner
- Excellent verbal and written communication skills
- Proficiency in computer programs, including MS Word, Outlook, and Excel
What's in it for you:
Get ready for some exciting perks! Enjoy RealNZ's adventures, from jet boating and rafting to the Te Anau Glowworm Caves and cruises in Milford and Doubtful Sound - all at unbeatable staff rates, or even free on select experiences.
Real people, real places, real experiences. Welcome to the Real Office.
When's the best time to join the Real whānau? Now's good.
We're the conservation business that's enabled by tourism. We're helping the world, one guest at a time, fall in love with conservation. We're inspiring people to leave their places in better conditions than when they found them. We channel a guest-centric approach that fuels our genuine promise to deliver Aotearoa's most unforgettable experiences.
It's our office environment that makes careers at RealNZ more exciting than the regular job. Working for Real could mean you're based anywhere between a secluded island, a scenic fiord, and a snow-capped maunga. Our people, places, and workdays are a great and diverse mixture. It keeps us on our toes and adds value and passion to our work.
Additional Details
- Location: Queenstown
- Number of positions: 2
- Employment Type: Permanent, Full Time
- Hourly rate: $28.50-$29.00
- Guaranteed hours per week: 30
How to apply
Click Apply now to be taken to our careers page
Please note that we will be interviewing candidates as they apply, and if the right person is found, we may close the role off to any further applications
