Ko mātou tēnei – our organisation
At One New Zealand, our purpose is to unlock the magic of technology to create an awesome Aotearoa. We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders.
We are delighted to announce that we have been awarded a #2 ranking in Randstad’s Most Attractive Employers in New Zealand within the IT and telecommunications sectors as well as being nominated as finalists for the 2023 Retail Employer of the Year Award.
We are also proudly Rainbow Tick certified and champion diversity of thought, perspective, and background. We offer a friendly and open environment with leading flexible working practices that help people maintain a personal and professional balance that works for them and their whānau.
Ko tō tūranga – your role
The Process Improvement lead plays a critical role in ensuring One.NZ has Simple Waste Free Processes that are Visible, Accurate, and as Automated as possible.
You will champion, develop, and deploy effective process management using structured frameworks, improvement methodologies and Process Tools
You will work with a variety of teams and functions across One.NZ to champion the continuous improvement of processes, making it easy for our people to deliver a Remarkably Simple customer experience that gets better every day.
You will ensure that these efficient and standardised processes, result in better experiences for end customers and optimised internal processes that reduce rework and failure.
Ko tō mahi – what you’ll do
- Identification, prioritisation, implementation, and benefits realisation of improvement projects, including as a member of a squad.
- Create and continuously improve standardised process assets.
- Analyse cross functional processes, provide insights and recommendations for improvement.
- To promote a continuous improvement culture both within One.NZ through training and coaching of others
- Be autonomous in work
Lead and manage implementation for complex projects including:
- Project planning
- Stakeholder workshops organisation and facilitation
- Business Requirement’s definition
- Cost/Benefit analysis
- Approvals, Change & Stakeholder management
Na tōu rourou - what you’ll bring
- Strong communicator, with an ability to present complex business problems in a logical way, to all levels of stakeholders.
- Proficient use of process frameworks, methods, and tools
- Strong understanding and use of Continuous Improvement techniques to deliver measurable benefits.
- Experience in Agile ways of working.
- Strong change and stakeholder management
- Strong planning, organising and project management skills.
- Comfortable dealing with ambiguity, seek clarity and take action based on what is known.
- Lean Six Sigma Yellow Belt or similar
- TM Forum Framework Practitioner or similar process management framework qualification (advantageous)
Nā mātou te rourou – what you’ll get
- One New Zealand is leading the way by ensuring you can have a truly balanced life. Most roles allow flexibility to work from home and flex your hours to enjoy work & family commitments.
- A fully subsidised Southern Cross health insurance cover for you and your family.
- Laptop, unlimited data plan, market leading cell-phone for business or personal use.
- Lifestyle leave where you can purchase an extra week or two of annual leave.
- Discounts on One New Zealand products, services and much more!
At One New Zealand, we have a clear purpose to create a better-connected Aotearoa. We’ve got Heart, showing up as our best selves in every situation. We have the Grit to deliver a radically better world for our customers. We embrace the Freedom to shape the future, creating a more progressive, more inclusive Aotearoa.
Joining the One New Zealand whānau will stretch you, challenge you and provide opportunities you’ve been seeking to expand your career. You’ll engage in unique workplace experiences, be exposed to exciting and innovative technology, and gain opportunities for learning beyond Aotearoa.
Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.
We stand to uplift, to support and to elevate others.
