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IAG

Domain Architect - Contact Centre Platform

  • Posted Today
  • Hybrid
  • Full Time
Location

Auckland


Job Description

Have meaningful impact as a Domain Architect.

IAG is largest general insurance group in Aotearoa New Zealand and Australia. We’re a top-tier NZSE-listed company helping to make the world a safer place through creating a stronger and more resilient business and enabling our portfolio of iconic insurance brands.

Mō te Tūranga | About the Role
As a Domain Architect, you will be part of a technology products and services division focused on creating market differentiation through resilient, innovative technology at scale. You will map and discover the business capabilities, products, and services required for your assigned domain, and define the strategy and roadmap in collaboration with Product Management and stakeholders.

You will also be involved in solution architecture for targeted initiatives as needed, ensuring that the services defined by your domain deliver the desired experience outcomes. By working closely with stakeholders, you'll prioritise roadmap initiatives and enable teams to activate secure, robust, and scalable digital experiences for customers, colleagues, and partners, all delivered at speed.

This is the permanent role open for all the major cities in Australia and New Zealand.

Ōu Pūkenga | About You

  • Extensive experience in domain / enterprise / solution / technology architecture space in a large organisation, preferably financial industry
  • Demonstrable experience with domain architecture, roadmap development and solution architecture for cross-functional and diverse environments
  • Assisted channel and Contact Centre platform experience,
  • Experience in Micro-Frontend architecture.
  • Knowledge and experience with Customer Relationship Management (CRM)
  • Experience with Telephone and Messaging, desirable
  • Experience facilitating workshops and building consensus around a shared vision
  • Experience of teaching/educating/coaching/mentoring stakeholders to reinforce a mentality of continuous process improvement
  • Some experience with formal architectural methods e.g. TOGAF
  • Creates cohesive IT architecture applications for information and platforms and produces solution outlines and migration paths for moving from baseline state to target state
  • Oversees the compliance of IT architecture principles for an organisation and uses enterprise architecture to obtain and use information relevant to the solution
  • Develops, maintains, communicates and provides IT architecture solutions based on business and technical requirements
  • Directs a high-level enterprise information technology architecture


Applications close Friday 7th March 2025 23:59pm AEDT.

Joining IAG you’ll have access to:

  • Boosted superannuation with 13% as standard
  • Up to 50% off personal insurance, including home and motor insurance
  • 5 myLeave days per year on top of annual leave
  • Work from home and many more flexibility options with myFlex
  • Dedicated career growth programs, including the award-winning IAG Academy


Mō mātou| ABOUT US
IAG is the largest general insurance group in Aotearoa New Zealand and Australia. We’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest. ​

We acknowledge Tāngata Whenua in Aotearoa and are committed to growing Māori prosperity and wellbeing in Aotearoa through He Rautaki Māori (IAG’s Māori Strategy). We celebrate unique viewpoints shaped by life experiences, cultures and passions. And expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.

We're passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter. We’re proud to be an accredited family-friendly workplace and are committed to being a safe and supportive space for all our employees.  We do this because we’re ready for you.

We’re ready for you. Apply today.     

Learn more about who IAG is here who IAG is here


Hard Skills Required

  • Risk Management
  • Data Risk

Soft Skills Required

  • Communication
  • Coordination
  • Time Management

Benefits and Perks

  • 📚
    Career Break
  • 📆
    Paid Volunteer Leave
  • 🧕
    Inclusive Workspace
  • Care and Appreciation
  • 💯
    Employee Mentoring Program
  • Work-Life Balance Support
  • 🌿
    Wellness Program
  • 📈
    Professional Development
  • 🏎
    Competitive Salary
  • 💹
    Employee Stock Purchase Plan
  • 🎉
    Employee Discounts and Rewards
  • 📣
    Referral Bonuses
  • 💳
    Company Discounts
  • Flexible Work

Job Schedule

  • Shift Work
  • Monday to Friday

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