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numero® is a leading and innovative company that thrives on driving exceptional results for our clients through cutting-edge digital marketing strategies. As a key member of our client success team, you will play a critical role in driving partnership growth by developing and maintaining strong relationships with our clients. The role is HYBRID, with 2 days from home and 3 days in our Takapuna office, close to the main bus stop and a stone’s throw from the beach and all other amenities that Takapuna has to offer.


Responsibilities:

• Serve as the primary point of contact for clients and ensure their satisfaction with our services.
• Be there for your clients and the internal teams to ensure we all get a result
• Maintain and grow relationships with clients to increase revenue and maximize client retention.
• Relationship building and retention is your core focus
• Identify upsell and cross-sell opportunities to increase account revenue.
• Create and deliver effective presentations and proposals to clients that showcase our offerings and meet their unique needs.
• Coordinate with internal teams to ensure that client needs are met and projects are completed on time and within budget.
• Manage client contracts, including renewals and negotiations.
• Track and report on account performance, including revenue and client satisfaction metrics.
• Stay up-to-date on industry trends and best practices to provide clients with valuable insights and recommendations.

Requirements:

• Minimum of 2 - 3 years experience in digital account management.
• Proven track record of success in managing client relationships and increasing revenue.
• Excellent communication, interpersonal, problem-solving, presentation, and organizational skills.
• Strong attention to detail and ability to manage multiple clients and projects simultaneously.
• Deep understanding of digital marketing, including SEO, SEM, Social Media Marketing, and Web Development.
• Proficiency with sales and project management software and CRMs.
• Quick learner with strong negotiating skills.
• Ability to balance persuasion with professionalism.
• Willingness to learn and work within our proven account management process.
• Strong personal time management skills.
• Client-facing meetings experience.

Benefits:

• Package negotiable based on experience, within the range outlined
• Hybrid work location

If you are a talented and experienced Senior Digital Account Manager, who is ready to join a team in a fast-paced, innovative company, we want to hear from you. Apply now to become a part of our exciting journey at numero®.

Applications with a cover letter will be considered first. Applications with a short video - even better…