Company Description
Waipapa Taumata Rau | The University of Auckland
The University of Auckland is New Zealand’s leading University. With over 6000 academic and professional staff supporting over 46,000 students, we are one of NZ’s largest employers. We have eight academic faculties and 11 service divisions creating a diverse, dynamic and complex organisational culture that demands excellence.
Student and Academic Services provides leadership and excellence in academic administration services to internal and external stakeholders. Services are delivered in partnership with faculties and supported by a customer service and process governance framework.
Job Description
Te Whiwhinga mahi | The opportunity
Nau mai, haere mai ki a koutou katoa! Waipapa Taumata Rau (UoA) are looking for their next Kairuruku Matua Wheako Tauira in our Student Experience centre. In this role, you will be pivotal in creating a mana-enhancing experience for all our tauira by upholding the guiding Te Ao Māori principles of manaakitanga, whanaungatanga and kaitiakitanga.
This role specifically focuses on tauira Māori and on providing a high level of customer experience throughout the student journey. The role will work collaboratively across the Student Experience Centre, provide vital insights and trends on current student topics and issues and advise on cohort-specific projects or campaigns. Additionally, the role will provide oversight of campaigns, activations or issues and, where appropriate, have influence over processes/functions and content concerning Te Ao Māori and te reo Māori.
Key areas of focus will be:
- Supporting the recruitment and retention of Tauira Māori through provision of advice, guidance and support
- Student Administration
- Programme and Course Advice
- Learning and support advice
- Careers support and advice
- Influence the priority outlined in Taumata Teitei to activate Te Ao Māori principles of Manaakitanga, Whanaungatanga and Kaitiakitanga across the team’s practices.
This is a full-time, 37.5 hours per week, on a permanent contract. The salary range for this role is $63,000 - $77,800 per annum, depending on experience and qualifications.
For more detailed information on the role accountabilities and requirements, please review this position description.
Mō tō mātou rōpū | About the team
The Student Experience centre is a fresh and collaborative environment. Mahi Tahi is at the core of our values, and we are always wanting to uplift our peers and share success.
Tauira are at the centre of everything we do, and we are always working to make sure their journey is the best it can be.
We strive to uphold the university’s commitment to provide a mana-enhancing experience for both our tauira and our kaimahi and recognise each individual and the talents they bring to the tīma.
Our whānau are always here to support and provide coaching and guidance. We encourage accountability and responsibility when it comes to individual work, but see any challenges as an opportunity to solve, learn and grow as a team.
We love innovation and new ideas and value the opinions of our whānau.
He kōrero mōu | About you
Our suitable candidate will meet the requirements below:
Essential:
- Mātauranga Māori.
- 2 - 4 years’ delivering high quality customer service.
- Min 1 year working in a call centre environment.
- Experience of working with and understanding the needs of a diverse range of clients.
- Experience of leading process improvement and looking for continuous improvement opportunities
- A commitment to te reo me ōna tikanga Māori and ability to confidently navigate Te Ao Māori.
- Kia Whakamana i te Tangata.
- Strong knowledge of of Te Tiriti o Waitangi in relation to their role.
- Demonstrate Whanaungatanga.
- Ability to navigate and negotiate online systems.
- Demonstrated ability in active listening and Manaakitanga.
- A good standard of oral and written communication skills.
- Acknowledging, maintaining and restoring the mana and tapu of individuals, whānau and communities.
Ngā āhuatanga kei a mātou | What we offer
The University of Auckland is New Zealand's leading University and maintains significant computational, laboratory, and analytic facilities. Auckland is frequently rated as one of the world's most liveable cities.
The University is committed to providing an excellent working environment through the following:
- Flexible employment practices (including working from home and flexible hours)
- Up to 6.75% company superannuation scheme
- A competitive salary with five weeks' annual leave
In addition, we also offer career development programs, discounted car parking, a generous parental leave allowance, childcare, and other discounts on internal and external services.
For more information, please visit Staff Benefits.
Me pēhea te tuku tono | How to apply
Applications must be submitted online by the closing date of 21/03/2025 to be considered. Please include your cover letter and CV highlighting how you can meet the abovementioned skills and experiences.
Please note that we may close the advert earlier if we find a suitable candidate.
Please reach out to Anthonia Uzoigwe - anthonia.uzoigwe@auckland.ac.nz for a confidential conversation. Please note we are happy to answer your questions, but we do not accept applications by email.
Additional Information
Equity
The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz
The University is committed to providing a safe, inclusive, and equitable environment where everyone can thrive. For further information see Te Ara Tautika | the Equity Policy and visit www.equity.auckland.ac.nz
