Ko mātou tēnei – our organisation
At One New Zealand, our purpose is to unlock the magic of technology to create an awesome Aotearoa. We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders.
We are delighted to announce that we have been awarded a #2 ranking in Randstad’s Most Attractive Employers in New Zealand within the IT and telecommunications sectors as well as being nominated as finalists for the 2023 Retail Employer of the Year Award.
We are also proudly Rainbow Tick certified and champion diversity of thought, perspective and background. We offer a friendly and open environment with leading flexible working practices that help people maintain a personal and professional balance that works for them and their whānau.
Uia mai koe te pātai, he aha te mea nui o tēnei ao? Māku koe e kii atu he tangata, he tangata, he tangata.
“If you asked me, what is the greatest thing in this world, I would say it is people, it is people, it is people.”
Ko tō tūranga – your role
As an Enterprise Service Desk Analysts, you are responsible for providing technical support and assistance to our government and corporate customers.
This typically includes troubleshooting issues, answering questions, and resolving issues related to our company's network products. The analyst is also responsible for documenting and tracking incidents and escalating them to higher-level support teams as needed.
The ultimate goal of our enterprise service desk analysts is to ensure that when our enterprise customer's experience issues with One’s products and services, they can gain an efficient resolution.
Ko tō mahi – what you’ll do
- First contact, call logging (categorisation/impact/prioritisation), data gathering, analysis, troubleshooting
- FCF - First Contact Fix or assignment to second/third level support teams
- Major Incident identification and trigger
- Escalate incidents to higher-level support teams or other IT personnel
- Communicate with users in a professional manner, both verbally and in writing,
- determine the level of detail and technical language
- provide customer updates on the status of incidents.
- Simplification – continuous improvement, process review, and identification of areas for efficiency and productivity gains
Na tōu rourou - what you’ll bring
- Outstanding customer service skills
- Strong general IT/Networking knowledge
- Familiarity with mobile technology
- Time and workload management skills
- Capacity to independently use resources to identify correct troubleshooting and procedure
- Strong written and verbal communication
Nā mātou te rourou – what you’ll get
- One New Zealand is leading the way by ensuring you can have a truly balanced life. Most roles allow flexibility to work from home and flex your hours to enjoy work & family commitments.
- A fully subsidised Southern Cross health insurance cover for you and your family.
- Laptop, unlimited data plan, market leading cell-phone for business or personal use.
- Lifestyle leave where you can purchase an extra week or two of annual leave.
- Discounts on One New Zealand products, services and much more!
At One New Zealand, we have a clear purpose to unlock the magic of technology to create an awesome Aotearoa. We’ve got Heart, showing up as our best selves in every situation. We have the Grit to deliver a radically better world for our customers. We embrace the Freedom to shape the future, creating a more progressive, more inclusive Aotearoa.
Joining the One New Zealand whānau will stretch you, challenge you and provide opportunities you’ve been seeking to expand your career. You’ll engage in unique workplace experiences, be exposed to exciting and innovative technology, and gain opportunities for learning beyond Aotearoa.
Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.
We stand to uplift, to support and to elevate others.
