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2degrees

Technical Support Representative - Service Delivery

  • Posted 1d ago
  • On Site
  • Full Time
Location

Auckland

Job Description

Solve problems. Simplify tech. Support people.

Technical Support Representative

Your role, your journey | Te Huarahi Whakatipu

This isn't your average support gig. You'll be part of the team at 2talk, helping customers and partners troubleshoot tech issues, guiding them through set-ups, and making sure our services are ticking along smoothly. You'll be the calm in the chaos and the friendly expert who turns confusion into clarity.

How you'll show up | Tu mai Tu Rangatira

  • Assist customers via phone, email, or chat to resolve issues, guide users, and keep people updated.
  • With a solid grasp of operating systems, networks, you can fix the kinds of hiccups that can trip people up.
  • Work closely with Sales, Engineering, and Partner teams to get the best outcomes for customers.
  • Follow through on issues, update tickets, share knowledge, and take pride in sorting stuff out.
  • Strong collaboration skills


What you'll get | Ngā rauemi Manaakitanga

  • Hit the open road before the holiday traffic - because we start long weekends early.
  • You're our focus - Keen on developing your talents as we continue to offer you career development opportunities.
  • Insurance cover - Get peace of mind on us.
  • Not sure if you should apply because you're missing one or two skills we've listed? Don't let that hold you back from joining a team that's fighting for fair - apply today! We believe in a workplace where everyone has a seat at the table. Diversity of gender, age, cultural background and belief only makes us stronger.


2degrees. It's time for something different
2degrees, kua tae te wā kia eke panuku.

Desired Soft Skills

  • Effective Communication
  • Problem-Solving Attitude
  • Team Collaboration
  • Product Knowledge
  • Familiarity with Support Tools
  • Technical Troubleshooting

Benefits and Perks

  • 🎂
    Birthdays Off
  • 🤱
    Extended Parental Leave
  • 📆
    Paid Volunteer Leave
  • 🏘
    Work from Home
  • 🧕
    Inclusive Workspace
  • 🩺
    Health Insurance
  • ⚖
    Work-Life Balance Support
  • 💸
    Payroll Giving
  • 🧠
    Mental Health Workshops
  • 💚
    Counselling Services
  • 💪
    Physical Health Workshops
  • 🌿
    Wellness Program
  • 📈
    Professional Development
  • 🏎
    Competitive Salary
  • 🎉
    Employee Discounts and Rewards
  • 📣
    Referral Bonuses
  • 📱
    Discounted Phone or Internet Plans
  • ⌨
    Home Office Budget
  • 🩸
    Free Period Products
  • ⛑
    Uniform Provided
  • 🚶
    Ease Back to Work
  • ⏰
    Flexible Work
  • 🍇
    Fruit Box

Job Schedule

  • Shift Work
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