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Alexander James

Delivery Lead - Smart Service

  • Posted Today
  • Hybrid
  • Contract, Temp

Job Description

We’re seeking a leader to manage the successful delivery of a new appointment booking system as part of our clients Smart Service Programme. This high-impact role will oversee multiple workstreams, ensuring seamless integration of customer preferences, staff availability, and scheduling capabilities.

What You’ll Be Doing:

  • Leading the end-to-end delivery of an enterprise-wide appointment booking system.
  • Managing multiple workstreams, including customer preference mapping, staff availability, and matching algorithms.
  • Driving significant change management initiatives across the business.
  • Engaging with external vendors and ensuring seamless collaboration.
  • Overseeing project governance, risk management, and compliance.
  • Coordinating with IT and business teams to deliver a high-quality, customer-centric solution.
  • Ensuring financial accountability, transparent reporting, and adherence to timelines.


What We’re Looking For:

  • Proven experience in delivering complex IT programmes with multiple workstreams.
  • Strong understanding of Project Management lifecycles, governance, and risk mitigation.
  • Ability to navigate Agile methodologies, breaking down work into epics and milestones.
  • Exceptional stakeholder management and communication skills.
  • Experience managing vendors and third-party service providers.
  • Background in financial services or large corporate environments is a plus.
  • Familiarity with Jira, Confluence, and enterprise project management tools.


Bonus Skills:

  • Project Management and Agile certifications.
  • Experience with customer-facing digital solutions.
  • Understanding of compliance obligations within financial services.
  • Significant change management experience


Why Join?

  • Lead a high-visibility, business-critical initiative.
  • Work in a dynamic, fast-paced environment driving real customer impact.
  • Competitive rates
  • Flexible working options and career growth opportunities!


If this sounds like you, let’s have a chat or apply online today!

Please note - we are only accepting applications with valid NZ work rights.

Hard Skills Required

  • Change Management
  • Project Management
  • Agile Methodologies
  • Risk Management
  • Stakeholder Engagement
  • Vendor Management

Soft Skills Required

  • Leadership
  • Communication
  • Problem Solving
  • Adaptability

Job Schedule

  • Shift Work
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