We’re seeking a leader to manage the successful delivery of a new appointment booking system as part of our clients Smart Service Programme. This high-impact role will oversee multiple workstreams, ensuring seamless integration of customer preferences, staff availability, and scheduling capabilities.

What You’ll Be Doing:

• Leading the end-to-end delivery of an enterprise-wide appointment booking system.
• Managing multiple workstreams, including customer preference mapping, staff availability, and matching algorithms.
• Driving significant change management initiatives across the business.
• Engaging with external vendors and ensuring seamless collaboration.
• Overseeing project governance, risk management, and compliance.
• Coordinating with IT and business teams to deliver a high-quality, customer-centric solution.
• Ensuring financial accountability, transparent reporting, and adherence to timelines.

What We’re Looking For:

• Proven experience in delivering complex IT programmes with multiple workstreams.
• Strong understanding of Project Management lifecycles, governance, and risk mitigation.
• Ability to navigate Agile methodologies, breaking down work into epics and milestones.
• Exceptional stakeholder management and communication skills.
• Experience managing vendors and third-party service providers.
• Background in financial services or large corporate environments is a plus.
• Familiarity with Jira, Confluence, and enterprise project management tools.

Bonus Skills:

• Project Management and Agile certifications.
• Experience with customer-facing digital solutions.
• Understanding of compliance obligations within financial services.
• Significant change management experience

Why Join?

• Lead a high-visibility, business-critical initiative.
• Work in a dynamic, fast-paced environment driving real customer impact.
• Competitive rates
• Flexible working options and career growth opportunities!

If this sounds like you, let’s have a chat or apply online today!

Please note - we are only accepting applications with valid NZ work rights.